Ahmad Thiab Email & Phone Number

Amman, Jo

Amman, Jordan

Amman, Jordan

- Provide field operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).- Ensure the correct functioning and maintenance of all internal and external customer IT equipment and services.- Perform onsite interventions as a result of a Service Desk request as soon as possible and within the terms of the customer contract and SLAs.- When required act as the customer SPOC and co-ordinate the scheduling of the onsite intervention with Customer's internal resolver groups and the Service Desk ensuring the highest level of customer services and communications are maintained.- Carry out local repairs of faulty equipment and services to the highest standards and co-ordinate the resolution with the appropriate resolver group.- Ensure shortest possible repair cycle by initiating the timely return of faulty SITA and Customer equipment according to the customer maintenance contract and SLAs and monitoring closely the replacement of faulty items and spares.- Manage the replacement of faulty equipment through the use of spares and ensuring the timely replenishment the spare according to prescribed availability and sparing policy.- Carry out site surveys for new customer premises for preparation for new product and services installation.- Adhere to installation guidelines and industry best practices in order to deliver quality Field Operations.- Use the appropriate tools and equipment to perform the installation intervention and repairs in accordance with the Field Operations guidelines and instructions where provided.- Reporting and escalating all observed problems to proper SITA operational escalation points.- Carry out preventive maintenance of equipment in accordance with agreed schedules and to manufacturer specifications.- Report on the monthly performance of the workshop and provide feedback to the Global Operations regional management teams and many more

Jordan

Special Airport Systems Expertise: -Implement, upgrade and support Special Airport IT Systems such as CUTE, FIDS, AMS, BRS..etc-Implement and support Passenger Service Systems such as SITA, Amadeus, Sabre..etcTeam Coordination: -Ensure performance of team members and provide individual and group training needs, Offer routine instructions to team members on job responsibilities.Technical Support Services: -Analyze technical problems and advice on proper solutions. -Provide repairs for faulty equipment.-Provide field operations support and onsite interventions .-Ensure optimal functioning and maintenance of IT equipment and services.-Perform onsite interventions as a result of a Service Desk request as soon as possible, and within the terms of the customer contract and SLAs.

Jordan

-Provide support to internal and external customers in accordance with the terms of the customer contract and service level agreement (SLAs).-Perform assigned tasks on 24x7 basis.-Conducts the analysis, definition, documentation and testing of application and systems enhancements within the Service Transition's scope.

Bachelor Of Science (Bsc), Electrical, Electronics And Communications Engineering, Very Good

High School Diploma, Scientific