Setting company technical vision and leading company’s Next-Gen technological development (like Cloud, DevOps). Partner with business leadership to establish priorities, deliver innovative, services & products.Developing strategic plans and setting timelines for evaluation, development, and deployment of all technical services.Provide technical leadership in the evaluation, design, and implementation of new services & products.Analyses complex business needs… Show more Setting company technical vision and leading company’s Next-Gen technological development (like Cloud, DevOps). Partner with business leadership to establish priorities, deliver innovative, services & products.Developing strategic plans and setting timelines for evaluation, development, and deployment of all technical services.Provide technical leadership in the evaluation, design, and implementation of new services & products.Analyses complex business needs presented by the user community and/or clients and recommends technical solutions.Assist in building relationships with clients and creating cost-efficient solutions. Show less

Responsible for strategic management, consultancy, training, delivery, global technical operation. -Implementation of governance routines for delivery of programs across the portfolio -Engaging with senior management for strategy planning & business reviews -Building subject-matter-expertise on programs/applications and supporting business & operations in defining processes & best practices -Transitioning and supporting infrastructure in “Business As Usual” Mode and… Show more Responsible for strategic management, consultancy, training, delivery, global technical operation. -Implementation of governance routines for delivery of programs across the portfolio -Engaging with senior management for strategy planning & business reviews -Building subject-matter-expertise on programs/applications and supporting business & operations in defining processes & best practices -Transitioning and supporting infrastructure in “Business As Usual” Mode and ensuring high levels of customer satisfaction -Technical Program Set Up, Assurance and Recovery - TSAR: Defining, shaping and mobilising technology programs -Complex Technology Implementation: Delivering large-scale, complex programs with a focus on technology transformation Show less

Designing, Consultancy & Delivering of a core IT services. Designing & implementation of ITIL based process (incident, problem & change management), transition management and Risk management. Consultancy and Training to Corporate on new emerging technologies, helping them in implementation from Solution to Implementation.

Delivering of a consistent high availability >99.99% across core services for 65000 user based global project.Designing & implementation of ITIL based process (incident, problem & change management), transition management and Risk management. Reduced accounts operational cost by 30% by automation & resource optimization. Successfully added new services/ devices to the account which resulted in an increase in the revenue. Apart from this, implemented multiple complex… Show more Delivering of a consistent high availability >99.99% across core services for 65000 user based global project.Designing & implementation of ITIL based process (incident, problem & change management), transition management and Risk management. Reduced accounts operational cost by 30% by automation & resource optimization. Successfully added new services/ devices to the account which resulted in an increase in the revenue. Apart from this, implemented multiple complex geographically spread projects; facilities, data center, infrastructure, organic refresh. Show less

IT Infrastructure management for 40,000 Users as well as all aspects of Data Center Operations. Successfully implemented the Global Customer satisfaction, controlled Project, managing resources & stakeholders for timely completion of projects.Played a crucial role in introducing & implementing Service Improvement Plans & best practices. Hold the onus of streamlining processes via automation & tools. Apart from this, also focused on new initiatives like Creation of effective… Show more IT Infrastructure management for 40,000 Users as well as all aspects of Data Center Operations. Successfully implemented the Global Customer satisfaction, controlled Project, managing resources & stakeholders for timely completion of projects.Played a crucial role in introducing & implementing Service Improvement Plans & best practices. Hold the onus of streamlining processes via automation & tools. Apart from this, also focused on new initiatives like Creation of effective support. Show less

Assumed the responsibilities of streamlining process via Backup, Monitoring process (of servers, mail etc.) and focusing on new initiatives like AD & Exchange Migration.

Project Consultancy & Implementation

Provided Facility Management Support