Amani May Cagatin Email & Phone Number

Metro Manila, Philippines

• Content CreatorFB Gaming StreamerNiche: Motherhood
• Food
• Lifestyle
• Travel
• KCulture
• Art

Sheboygan Falls, WI, US

(expanded role)- Blog migration & final formatting on WordPress- Monthly emails content writing in Klaviyo- Monthly social media content creation (FB, IG, Pinterest)- Social media scheduling at Later app- Instagram engagement- Pinterest strategy and growth hacking- Monthly promo codes testing on staging and creation on backend

Sheboygan Falls, WI, US

- Live chat operator via chatra.io/drift/HelpScout- Email support via Help Scout- Send product replacements, order + coupon codes tracking, fixing, etc- Social Media Moderation (FB, IG, Twitter & Pinterest)- Content creation & scheduling for social media- Social media listening- Monitor and in-charge of engagement rates for our social media accounts

San Francisco, California, US

• REACTIVATED ACCOUNT (OPEN FOR EXTRA PROJECTS)Chat & Email Support / SMM / CopywriterUpwork Profile link: https://www.upwork.com/o/profiles/users/_~01ef9c8caa4afc7a28/1. MAPQUEST: Building Polygons On Digital Maps (Aug.
• VA to help identify and tag different items of interest on virtual maps.2. RILEY: Live-Chat Concierge – Real Estate (Jan 17, 2017 – Mar 24, 2017)
• Riley is a 24/7 Concierge service for real estate agents from the US & Canada. As Riley concierge, we nurture and follow-up with agent/realtor's leads, 24/7.
• To respond to the incoming leads within 2 minutes.
• To ask and gather information essential for the buying or selling process of a house or property.
• To acknowledge and empathize (if needed) based on the lead's email and info from the agent's CRM or website.3. MERITCROWD: Tagalog Article Writer – ONE TIME PROJ (January 2017)

Lewisville, Texas, US

• WORK FROM HOME via ONLINEJOBS.PH
• Answering general inquiries related to Zuri for customers who are browsing the site and potential customers who are about to make a purchase.
• Assisting customers in checking the availability of the item or furniture in which they are interested.
• Checking the system for the order status of the customer.
• Do email handling and follow-ups regarding some of the inquiries they have that was not answered during the chat conversation or unavailability of chat operator at the time that the customer was online.
• Collecting chat leads for Zuri to be used for future announcements, sale or promotions.

• Daily, monitor collections of the team.
• Determine the daily movements of post-dated checks, broken PTP’s.
• Monitor accounts returned to or pulled out by the client.
• Prepare collection letters for field and mailing.
• Coordinate with Recovery Officer on matters related to portfolio, endorsements, referrals, collection arrangements, etc.
• Determine total collections for the month and submit report to the Supervisor.

• PROVINCIAL COORDINATOR / HDMF ADMINProvides administrative support to regional branches.
• Updates 201 files of the employees and submit them to the Payroll and HR department.
• Monitor & prepare permits, contracts, requests & other docs necessary.
• Updates Income & Expense report daily/mo of branches & submit to VP/Treasurer.
• Do bank transactions as needed by the branches.
• Gather & check daily time records of each branch & submit to Payroll Officer.

• Determine amount & no. in the group’s portfolio at the beginning of the month.
• Prepare collection letters for field and mailing.
• Daily, monitor collections of the team.
• Determine the daily movements of post-dated checks, broken PTP’s.
• Monitor accounts returned to or pulled out by the client.
• Determine total collections for the month and submit a report to the Supervisor.

Denver, CO, US

COMCAST Care Central Dual IPAnswering phone inquiries and provide customer service as Gen Care rep and do basictroubleshooting (TSR1) for phone and internet service of the client.

Denver, CO, US

T-MOBILE ActivationsAnswering phone inquiries and provide customer service, assist customers and dealers in activating post-paid mobile network service.

• (RELIEVER)
• Assists the Editor-in-Chief/ Publisher’s for the clerical works.
• In-charge of monitoring and progress of i-Mag’s Pagination per issue.
• Sets & marks projected dates of laid out files, proofing, plating, running, &deliveries.
• Files the advertiser’s contracts, invoices, receipts etc.
• Answer phone and online inquiries regarding i-Mag.

• 2nd Venue: Ace Water Spa (Banawe, Quezon City): February 7, 2012 – June 22, 20131st Venue: Xavier School (Greenhills, San Juan): April 8, 2011 – February 6, 2012
• Assists the Venue Head for the clerical and administrative work.
• Assigned secretary for the venue.
• In-charge of enrolment and registrations.
• Prepare, report & files the students and swim club members’ records.
• Answers the parent or students’ inquiries and phone calls.

Interior Design

High School

Kindergarden - Elementary