Client Representative Officer - (Residential) at Bahria Town / Bahria Enclave Islamabad.Customer Relations: I was hired as CRO in Park Lane Tower / Mall of Islamabad project.Corporate Social Responsibility: I was promoted in a project lead role in a CSR activity to develop Bahria Town Falahi Dastarkhwan (A facility to provide two times free meals to the deserving people) I did my research & development upon the project i.e market research, building allocation & project presentation. Now a days this project is running well at Burma Town Islamabad.Hospital Project: I was further elevated as Project Coordinator to Administrator Bharia Enclave Hospital. Real time site updates & presentations.Bahria Enclave Design Studio:Research & Development upon systems & processes.ERP Project: I did my business analysis on the current KPIs & initiated a project of ERP development with the stakeholder ship of General Manager IT Dept Bahria Town.CRO Residential: Last job role that I was taking care of client relations & documentation in Design Studio Residential section where I was performing on a pivotal role of CR in the whole division of the project.

* Gathering talent by conducting scheduled & walk-in interviews.* Maintaining resume data bank.* Shortlisting & finalizing.* Employee onboarding.* Human Capital data mining.* Preliminary orientations.* Employee Code of Conduct info share.* Learning & Development refresher workshops.* Talent & Culture + organization behavior development. (OB OD)* Intra departmental liaison finding needs for new hire.* Employee relationship.

 Coordination with the Member/s. Coordination with the banquet team. Supervision of the event arrangements. Interaction with housekeeping engineering & security depts. Greeting the members/guests. Promoting club properties to the members. Supporting reception desk in regards to the member needs. Gathering Member’s suggestions & concerns. Presenting ideas/suggestions to the Honorable Secretary (CEO) Regular visits to the internal departments to promote a friendly morale.

 Close coordination with the project team in accordance with the prevailing needs. Providing administrative solutions to the project team. Active participation in the project meetings. Drafting Minutes of the Meeting/s. Scripture writing & material for the upcoming posts on web portal. Facilitating the team members whilst prompt support. Intra departmental liaison. Keeping updates/info of the site & project. Multi tasking & follow-ups thereof. Generating ideas/suggestions in for the betterment of the team.

 Liaison between customer & various functions of the organizations (Technology, Commercial, Finance) to facilitate and resolve issues. Handling UAN. (Representing the company at an international level) Gather customer’s concerns/suggestions; ensure that customer’s voice is being channeled to the right place. (Facilitating & guiding the customers on phone i.e. international incoming calls, calls from the Government offices, calls from the embassies, calls for multiple departments in company) Customer support while keeping the preliminary knowledge of company’s functionaries. Facilitating the internal customers in terms of proper distribution of e-faxes via e-mails. Dealing with the internal and external customers. (on phone, e-mails & personal contact) Daily reporting via SharePoint. Handling miscellaneous office administrative affairs at customer support desk. Script writing for UAN and recording arrangements. Liaison with the vendor for the software and technical support.  Seeking basic information from different departments. Maintaining/updating complete knowledge and compliance of Human Capital Division processes, routines and procedures along with new modules/initiatives/service being introduced to the organization by HCD. Contribute to manage team objectives through team work. Taking active part in management meetings. (project based) Facilitating & proceeding with the assigned projects i.e Project UAN Automation & Report generating, e-fax project & 424 Tele counseling project. Script/content writing on WoW Portal (announcements) Initiating employee bonding & keeping friendly relation with the team members & associates of the other departments. Welcoming & encouragement to the new joiners & existing colleagues. Promoting Telenor Way while keeping up the “4 Values” Conducting soft skills refresher workshops to encourage the team.

> Rooms Reservation:Handling the room reservations to the corporate clients, new and potential customers.> Telephone PABX or PBX:Handling all the calls internal & external with the proper standards.> Reception:Receiving and attending the Guests including VIPs Groupse.t.c. Chek in & Check outs> Executive Reception:Receiving and attending the VIPs, Dignitaries, liaison with their executive assistants and ensure the pleasent stay.> Business Center:Providing secretarial assistance to the guests and to fulfill the stationery requirements and internet facilities, reservations of board and meeting rooms for external and internal guests.> Guest Relations:Providing guideline and services regarding hotel information, city information, arrangement of pool cars, coasters and coordination to the travel desk.

* Administrative Operations. * Facilities Management.* Hotel Reservation Management.* Services management with vendor companies.* Multiple operational activities.