Alison Mcmahon Email and Phone Number
Accomplished executive leader (strategy and operations) with broad-based experience setting vision and defining and executing business strategy, while leading cross-functional teams across product, data, technology, risk and operations to deliver transformational outcomes. Defines the organization's strategic goals into and transforms into executable initiatives – continuously oversees advancement and implements modifications to attain set objectives. Applies consulting and business management background to create compelling strategies and drives long-range strategic planning, leading as primary point of contact, while collaborating across the business with key partners for the delivery of strategic growth initiatives, while managing to budgetAreas of Expertise Operations Management | Business Strategy | Risk Management | Executive Relationships | Business Analysis | Business Transformation | Strategic Thinking | Operational Excellence | Change Management | Strategic Planning | Business Systems | Data Analysis | Reporting Needs | Prioritization | Resource Management | Growth Roadmap | Team Leadership | OKR | Strategic Agility | Marketing Operations | Market Analysis | Performance and Suitability | Employee Engagement
Bluebird College And Career Consulting, Llc
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Independent Educational Consultant And Career CoachBluebird College And Career Consulting, LlcRichmond, Va, Us
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Head Of Customer Experience And OperationsImprint Jan 2024 - PresentNew York, Ny, UsAccountable for customer experience and operations inclusive of servicing, back office, fraud & disputes, escalations, complaints, analytics, workforce management, training, and process excellence -
Head Of Product Operations, Marketing Delivery And Data AnalyticsCapital One Aug 2020 - Jan 2024Mclean, Va, UsExecutive leader of strategic initiatives with a focus on collaboration and implementation across the senior leadership team by motivating large teams of up to 300 people in a dynamic, diverse, matrixed organizationOwned product operations strategy and delivered the end-to-end service experience for eight key Card platformsFostered a customer-centric culture throughout the organization. Lead Card marketing operations, which delivered over 1.5B pieces of direct mail annually and 60M emails per month to prospects and customers -
Head Of Us Card Customer Experience Global Footprint, Analytics And Workforce StrategyCapital One Feb 2018 - Aug 2020Mclean, Va, UsLed and optimized global footprint and workforce, crisis management, and integrated mission control strategy for >20,000 agent network across 30 sites and seven countries. Effective people leader of 100+ exempt associates; managed and supported professional development of team. Increased employee engagement scores by >30% YoY and achieved highest inclusion index (94%)Spearheaded a monumental initiative as the leader of a Project Management Office (PMO), overseeing the global expansion necessitating the rapid addition of approximately 6,000 call center agents within a tight 18-month timelineLed every facet of this complex endeavor, including precise call demand forecasting, strategic agent recruitment, comprehensive training, and timely system access, all while navigating diverse labor markets worldwide Demonstrated exceptional coordination skills, orchestrating the efforts of hundreds of professionals; put in place comprehensive planning and execution, culminating in the successful onboarding of ~6,000 agents across 20 sites in seven countries, seamlessly supporting a high-stakes 10 million customer conversion event
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Us Card Partnerships Risk, Operations, And Strategic Delivery LeadCapital One Jun 2015 - Jan 2018Mclean, Va, UsStrategically orchestrated a turnaround in the Card Partnerships risk and operations arena, where critical metrics consistently fell short of required benchmarks, prompting weekly escalations to senior leadership Crafted and executed a comprehensive plan with a dual focus: swiftly addressing the most perilous areas to rectify immediate concerns, while simultaneously charting a long-term course for organizational advancementIn just two years, achieved a substantial transformation, materially reducing risk exposure and elevating all key risk metrics by an impressive 50%; as a testament, segment gained recognition as best-managed
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Us Card Complaints And Customer Insights LeadCapital One Oct 2012 - Jun 2015Mclean, Va, UsLed a strategic initiative to address Capital One's prominence in headlines as the credit card company with the highest number of complaints among all banks Surpassed complaint reduction goal, positioning Capital One as the best-in-class among major credit card issuersAchieved impressive year-over-year decline of 10% in regulatory complaints, demonstrating Capital One's firm commitment to enhancing customer satisfaction while effectively addressing governance and regulatory compliance
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University Of Richmond, Customer Experience Advisory BoardCx At University Of Richmond Jan 2021 - Dec 2022Richmond, Va, Us -
Deloitte Consulting Office Of The CeoDeloitte Consulting Jun 2009 - Oct 2012Worldwide, OoConsulting National Office, Marketing and Talent Strategy Defined and executed marketing and talent strategies to become a Tier 1 global consulting practice through evaluation of external competitive landscape, market segmentation, and service offerings -
Chief Of Staff, Strategy & OperationsDeloitte Consulting Jun 2006 - Jun 2009Chief of Staff, Performance Improvement and Supply Chain Service Lines Led annual strategic planning, budgeting and investment management processEstablished industry sales and delivery program to provide issue-driven solutions Developed and implemented programs to create service line infrastructure, methods and tools, training, community building programs, and marketplace eminence -
Senior Manager, Strategy & OperationsDeloitte Consulting Jun 2003 - Jun 2006Led over 50 client services engagements for the Financial Services Industry practice across the Performance Improvement service line Consulting leader across Performance Improvement service offerings including global location strategy, strategic cost reduction, operations transformation, and process and organizational design across corporate functionsPrioritized and managed concurrent engagements; budgeted and planned timelines, tasks and resources, assigned and delegated responsibilities, and managed project risk, resulting in on time, quality delivery Led external practice marketing and eminence building efforts, published bylined articles in leading industry publications
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Editorial Board MemberBusiness Facilities Magazine 2003 - 2006Red Bank, Nj, Us
Alison Mcmahon Education Details
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University Of PennsylvaniaMaster Of Public Administration - Mpa -
Cornell UniversityPolicy Analysis And Management
Frequently Asked Questions about Alison Mcmahon
What company does Alison Mcmahon work for?
Alison Mcmahon works for Bluebird College And Career Consulting, Llc
What is Alison Mcmahon's role at the current company?
Alison Mcmahon's current role is Independent Educational Consultant and Career Coach.
What schools did Alison Mcmahon attend?
Alison Mcmahon attended University Of Pennsylvania, Cornell University.
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