- Lead Mediation team in Projects like [ New Integrations , Traffic Types ]- Critical Production Issues Support- Lead Internal Enhancement Tracks like [ Enhance KPIs , Online Logging]- Alarms analysis- Configurations Optimization [cleanup , revisit code , ...]- Tune Configurations- Support in new Projects Design- Technical Lead in EMM20 Upgrade [ validation , parallel runs , migration plan]- Technical Lead in Third Site Expansion

• Assess , gather requirements for Ericsson Multi Mediation and BSCS Billing Solutions• Assess HLD and LLD for R4 Billing upgrade• validate new Mediations site • assess and develop Integration with IMS Platform • contribute in TAPIN 3.12 conversion and VoLTE • 3rd line of support for Bill cycle and EMM issues• Enhance System Performance KPIs• Integrate between systems through Mediation• Handle new upgrades to fulfill down streams requirements like (WIFI Calling , LTE upgrade ... etc )

• 3rd line support for all roaming ,rating and Mediation issues• 3rd line support for Bill Cycle Issues• Handle all New roaming offers requirements • Develop rating Part for New Project• Develop new Configurations at Mediation Stage

Application Support department , IT- In-house & Siebel CRM Applications - Migration and Bulk Action Application Support- Support Sales Applications and WinCash.- Monitor the KPI's for Our Systems , and checking for Global Issues everyday.- Detect Issues and identify root cause.- Escalate to The Concerned Team and deploy the CR "Change Requests" for Corrective and Preventive Actions.

linux/unix/software

Administration Tasks like -taking backups.-write and run new scripts to facilitate and automate tasks.-responsible for S/W and H/W upgrades.-maintain the Servers to be Up And Running 24/7.

open source department where learned new skills like :Technical Skills:• Programming: Java , Python , PHP , C , Perl , Shell Script ,Plsql• Platforms: HP-UX , RHEL , Solaris