• Managed complex programs with different streams and their interdependencies. • Developed RFPs including the scope definition and deliverables determination.• Managed the enterprise program scope, issues and risks and making sure to resolve or mitigate properly.• Worked closely with the streams/ sub projects’ project managers coaching and mentoring a proper knowledge of delivery in sync with the overall program objectives.• Managed vendors when required and managing related scope and contracts.• Worked closely with different cross functional teams and managing the required program deliverables respectively to their different domains (business, technology and infrastructure).• Managed the relationship and the communications between current operations and programs/ projects in terms of full support to operations back to back and managing the related CRs.Key Programs and projects :• Established PMO for Ministry of health and managed mega programs in the healthcare sector , budget preparation process enhancement ,hospitals performance improvements programs. • Managed the customer service portfolio in Ministry of labor that included Strategy formulation and operating model, call center enhancements, Eservices ,CRM implementation, Customer service offices enhancement and labor awareness enhancements programs • Led the accounts deputyship portfolio that contained key reform projects cash to accrual conversion , Government fiscal management information system , treasury single account , Accounts payable automation and financial controlling transformation programs

• Planned, directed, controlled and executed project from inception through to full operation, including definition of the project scope, development of the statement of work, budget estimates, project activities, deliverables, and success criteria.• Responsible for coordinating the day to day project implementation tasks and managing changes to existing infrastructure.• The success and timely delivery of all phases of the project from project initiation to post implementation. • Created, review and maintained project plans with all relevant parties involvedWorked on various technologies in the following areas :TEMONOS T24 core banking Treasury department projects Customer service projects on SIEBEL Information and data management project

• To lead the project teams. (comprising: Network Operations, Design, Implementation, and Resourcing projects).• Developing Processes based on ITIL (Incident, Problem, Change, Preventive maintenance…)• Team coaching .• Project s Profit and Loss.• Develop the project plan for Mega projects .• Create the project budgeting , lead vendors and suppliers negotiations. • Project resources management, utilization and performance evaluation.• Projects financial/revenue forecasting.• To manage the technical and business relations with the client representatives.• To ensure customer satisfaction.• Project Scope analysis: time and resource requirements. • To manage customer escalations and take the necessary corrective actions.• Develop project processes, policies and procedures.

Ensure that process & procedures are well developed & properly communicated to the staff members.Responsible for coordinating the day to day project implementation tasks and managing changes to existing infrastructure.Managed large scale, complex projects of moderate to high risk, and helping to develop, prioritize and guide future initiatives. Established effective stakeholder relationships, by defining appropriate expectations, leading communications, participating in negotiations, identifying and escalating issues/risks and providing feedback Developed project schedules and documentation, defining and assigning responsibilities, evaluating and monitoring work progress, and providing active assistance to meet schedules and resolve complex technical or business requirements Established and evaluated metrics to assess and forecast performance, defining controls and regularly auditing project status to ensure progress, customer satisfaction and attainment of company commitments, goals and objectives Work with key resource managers to rapidly support, refocus, leverage and/or align staff to ensure project timelines are met Assisted in the discovery, collection, organization and production of deliverable documentation delivery.

• Responsible for the day to day support of customer WAN VPN and/or Internet • Experience configuring and implementing Cisco or Juniper hardware , as well as being used to managing critical faults, • Performing network upgrades and liaising with vendors. • Monitored clients' nodes and troubleshoot any incident in order resolve the case and create incident report to the customer.

installed, supported and maintained new server hardware and software infrastructure;managed email, anti spam and virus protection;set up user accounts, permissions and passwords;monitored network usage;ensured the most cost-effective and efficient use of servers