Ahmed Abdeen Email and Phone Number

- Perform project work with technologies such as servers and systems, application and desktop virtualization, storage platforms, backup and recovery solutions, management and orchestration platforms, cloud solutions and data centers design and implementation.- Provide project status on a regular basis to project manager or coordinator- Responsible for designing, deployment, administration, configuration, integration, maintenance, and troubleshooting experience with Data Center Virtualization equipment and software, with a high emphasis on hands-on design and implementation experience.

 Involved in the high level design of the systems, and is responsible to ensure that all the systems are documented from an implementation and design perspective, and from the operational perspective.- Responsible for ensuring that all systems are working within the defined parameters for Availability and meeting the required KPIs in terms of system performance, and service levels.- Supervises day to day and weekly efforts and performs both technical and administrative functions relating to operation of the section.

- Propose and perform installation, customization and maintenance of the operating system, server hardware and software products in HP UX environment in order to support business processing requirements and to improve the performance and reliability of the servers. - Administer, monitor, maintain and fine tune the high-end HP servers in order to achieve optimum performance levels.- Installation, upgrading, migration and maintenance of Oracle DB (10g/11g) /E-Business Suite(R12/11i) on various platforms like HP-UX/RHEL/IBM-AIX/Solaris/Windows.- Oracle DB Patching, cloning, performance tuning, backup, recovery, troubleshooting, Streams, Replication, Golden Gate, Data Guard, Encryption , Data Masking, Database security and auditing,- EMC CLARiiON Storage system,

Day to day management, administration and support of the current company network and systems administration.- Perform software installation, upgrades/patches, troubleshooting, and maintenance on servers.- Analyze and resolve diagnostic problems on different systems.- Overall design and ensuring that IT infrastructure can comfortably meet future expansion and technology requirements.- Database administration, performance optimization, backup schedule.- Providing leadership and consultation in server infrastructure expertise including acting as a technical mentor to the other colleagues.- WEB, Video, Voice service support and administration Used tools & Skills - Unix,Linux and windows OS system administration.- Linux servers’ installation, backup schedule, documentation etc.- Postgre and MySQL databases (implementation, backup/restore, replication, security, clustering, performance monitoring).- Open ERP 7.0 implementation, administration and configuration. - ERP (CRM , HR , accounting, point of sales, sales, Warehouse ….etc)- Virtualization (Oracle Virtual BOX, XEN, VmWare ESX ).- Perl, Shell, Python scripts.- Responsibility for all aspects of server architecture.- Dell, HP servers and storages knowledge.- LDAP,DNS, WEB Mail services support.- File server samba.- VPN, VLAN, Firewall and switching.- Puppet configuration Management.- Zenoss infrastructure monitoring tool.

Supporting Telecom Operators (Zain group, Airtel Group and Etisalat)with high level of services dedicated on O.S systems (Unix , widows ) And Billing Systems- Achieving high level of customer satisfaction.- Manage the platform backend servers.- Ensure to meet the systems availability for all the backend systems excluding planned outage.- Follow-up on the daily health checks and fixes problems once they appear on a server.- Notify & escalate status to the team Leader- Communicate with cross functional groups and committees as required to handle cross projects or issues.- Fixing different systems issues.- Gathering the requirements for resolving the Production Billing system issues.- Providing the support service according to SLA Definition (ITIL).- Resolving production/Testing issues.- Testing System Behavior.- Backup and storage management.- Developing Oracle SQL, Pl/SQL and Unix shell scripts.- Monitoring and operates different Unix, Linux and Windows Systems.- Training and Documentation of all relevant process UAT (User Acceptance Testing).

- Participating in all the phases of rail passenger’s sales management system project.- Responsible for gathering business requirements, participating in system design, configuring and testing existing system and providing post implementation support for enhancements to the current system.- Meet regularly with Business Owners to evaluate and or suggest changes.- Preparation of Business Processes Requirements Analysis and User Requirement Specifications.- Interaction with Client Business Users for Requirements Gathering and Analysis.- Provided user training on procedures and assistance in developing user Training manuals and planned the training sessions• Used tools & Skills : - UNIX administration. - Linux administration. - Shell & Perl scripting.- Windows server administration.

Unix department:• Foundation Module- fundamentals for OS , Databases ,Networking, software engineering ,Unix,WinXP, Web technologies , - Data Structures programming Using C.- Object Oriented Programming & design patterns.• Focus Module• System Administration- Unix System Administration, Advanced Solaris Administration (Project: RBAC using shell script) ,Unix Network Administration, Unix Clustering Administration,- Linux (RHEL5) Systems Administration & VMware workstation.- Network Security & Windows servers Administration.• Web Server Administration- Apache web server, IIS, Tomcat & Oracle Application server Admin I & II.• UNIX System Development- UNIX Shell Scripting (Project: DBMS).- UNIX System Programming (Project: Developing UNIX shell).- UNIX Network Programming. (Project: Chat Messenger).- Perl Scripting (Project: Perl Editor & HTML Editor).• Programming Languages- Java Programming & Advanced Java Programming (Project: Chat Messenger).• Web Technologies:- JSP , Servlet , Struts & JSF, Java Script (Project: Tower of Hanoi).- PHP (Project: a web tool for Database Administration).- XML / XSD / DTD, HTML / DOM / DHTML / CSS.• Database Administration:- SQL & PL/SQL & MySQL Database.- Oracle Database 10 g Administration workshop I & II.• Soft Skills courses :Communication Skills, Presentation Skills, Business Report-Writing, Problem Solving and Decision Making, Marketing, Management, Business Ethics, Negotiation Skills.