manages and provides hardware and software maintenance, training and consultation, and recommendations about future planning and development of resources. Providing these services in an effective and efficient manner will ensure maximum access to and implementation of technology services and resources1. Manage information technology and computer systems o  Plan, organize, direct, control and evaluate the operations of information systems and electronic data processing (EDP) o  Develop and implement policies and procedures for electronic data processing and computer systems operations and development o  Meet with managers to discuss system requirements, specifications, costs and timelines o  Hire and manage information systems personnel and contractors to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems o  Control the computer systems budgets and expenditures 2. Ensure technology is accessible and equipped with current hardware and software Troubleshoot hardware, software and network operating systemProvide orientation to new users of existing technologyTrain staff about potential uses of existing technologyTrain staff about new and potential useProvide individual training and support on requestProvide recommendations about accessing information and supportMaintain current and accurate inventory of technology hardware, software and resources 3. Monitor and maintain technology to ensure maximum access Troubleshoot all technology issuesMaintain log and/or list of required repairs and maintenanceMake recommendations about purchase of technology resources Research current and potential resources and servicesProvide network access to all staff and students4. Perform other related duties as required during working hours

Pie Technology, Major IT system integrator in Egypt .Pie Technology is ,Apple Macintosh authorized distributor and reseller for other brands asDell, HP, Xerox, Canon, Pro ware storage systems.Pie Technology is the major provider and consultant for video editing solutions based onFinalcut suit within the Egyptian satellite channels .- I conduct Customer support technical activities over Four years to largeaccounts for both windows and Macintosh platforms- Provide troubleshooting for Mac OS X software like Adobe creative suitCS , CS2 , CS3 , CS4 , CS5 ,Alnasher alsahfy , Finalcut , Freehand , andmore software for Macintosh OS X .- Conduct training sessions for OS X , Alnasher , Adobe CS family .- Provide presales activities as solution presentations and demonstrationson a specific SW packages .- Starting provide training sessions for FINALCUT ( basic andpre intermediate levels )

Nahdet Masr for publishing & printing .(60 user)Nahdet Masr is a large company for publishingbooks and they all have a lot of problems withsoftware like Quark and InDesign with fontssupport for Mac OS X troubleshooting and all adobe CS

Promoseven ( Fp7 ).( 90 user )Promoseven is multinational advertising agentSolve all system troubleshoot with quickly respondand software link adobe Photoshop and illustrator

Almasry Alyoum news paper (120 user) .Handel all system service and networkSoftware troubleshoot find quick solution forproblems

Responsible for designing, organizing, modifying, and supporting a company's computer systems. Designs and installs LANs, WANs, Internet and intranet systems, and network segments.¥ Support LANs, WANs, network segments, Internet, and intranet systems.¥ Maintain system efficiency.¥ Ensure design of system allows all components to work properly together.¥ Troubleshoot problems reported by users.¥ Make recommendations for future upgrades.¥ Maintain network and system security.¥ Analyze and isolate issues.¥ Monitor networks to ensure security and availability to specific users.¥ Evaluate and modify system's performance.¥ Identify user needs.¥ Maintain integrity of the network, server deployment, and security.¥ Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.¥ Design and deploy networks.¥ Perform network address assignment.¥ Assign routing protocols and routing table configuration.¥ Assign configuration of authentication and authorization of directory services.¥ Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.¥ Maintain network servers such as file servers, VPNgateways, intrusion detection systems.Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches