• Manages people resources by orienting, training qualified candidates. Evaluates staff performance in an accurate, consistent, objective and timely manner. Communicates personnel issues to other members of the Pharmacy management group.• Accountable for ensuring the accurate and efficient delivery of defined services, as specified by client delegation agreements• Monitor client specific quality and turnaround time standards, oversee implementation of new clients and/or clinical… Show more • Manages people resources by orienting, training qualified candidates. Evaluates staff performance in an accurate, consistent, objective and timely manner. Communicates personnel issues to other members of the Pharmacy management group.• Accountable for ensuring the accurate and efficient delivery of defined services, as specified by client delegation agreements• Monitor client specific quality and turnaround time standards, oversee implementation of new clients and/or clinical programs, facilitate standard operating procedures and interact with cross functional departments to address client specific issues• Continuously review team workload to ensure appropriate staffing levels and adjusting priorities as needed to meet turnaround requirements • Responsible for assisting with and/or handling escalated issues from clients, customers and Prime contact center • Oversee the day to day operations of the designated Clinical Review data entry out-source vendor. Ensure client turnaround time and quality expectations are being met. Provide documentation/audit feedback related to vendor performance • Ensure that systems/equipment required for operations are fully-functional. Resolve/escalate system issues to minimize service disruption • Identify process improvement opportunities, collaborate with the compliance staff to trend errors, document and implement improvements • Lead the team to implement changes that aligns with priorities, plans and goals of the department and organization. Show less

Training Manager Responsibilities; • Conduct or arrange for ongoing technical training and personal development classes.• Conduct orientation sessions and arrange on-the-job training for new hires.• Develop and organize training manuals, multimedia visual aids, and other educational materials.• Evaluate performance and the effectiveness of training programs.• Develop testing and evaluation procedures.• Confer with management and conduct surveys to identify training needs… Show more Training Manager Responsibilities; • Conduct or arrange for ongoing technical training and personal development classes.• Conduct orientation sessions and arrange on-the-job training for new hires.• Develop and organize training manuals, multimedia visual aids, and other educational materials.• Evaluate performance and the effectiveness of training programs.• Develop testing and evaluation procedures.• Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors.Medical Marketing Responsibilities;• Develops & implements agreed business plan to grow GSK products in Hospitals & Pharmacies.• Develops relationships with key opinion leaders to anticipate & act on market changes.• Organize & effectively participate in medical symposia & medical meetings.• Write & implement product launch plans with strong ability to execute merchandising standards. • Providing leadership & guidance to a team consist of 23 Medical Representatives.• Provides effective direction to Marketing department in developing creative components of launch plans.• Interfacing with other departments to ensure achievement of company’s objectives.• Delivers competitive advantage through implementing business plans at the point of purchase by effectively using promotional material. • Maintains knowledge of GSK & competitive products, promotional activities & corporate strategies.• Applies structured coaching, counseling & mentoring techniques to enhance staff performance. • Consistently monitors & controls marketing expenditures to ensure they are within approved budget. Show less

• Achieve sales target in Western region (which represents 45% from whole KSA).• Ensure that appropriate systems are in place to control and monitor implementation of plans.• Arranging product training programs & continuous development process for the field force team.• Submitting the annual plan & annual forecast & evaluate the individual performances.

• Achieve sales target in Governmental Hospitals (RKH, SFH, & KKUH). • Prepared the (AVANDIA) pre & post launch activities. • Arrange scientific group meeting with the key doctors.• Register new products in most of the Governmental Hospitals.• Build strong and unique relation with the KOL in all Hospitals.