- Ability to troubleshoot UCCE issues including: scripting, reading logs, pulling logs from server platform.- Working with Cisco TAC (UCCX, HDS, AW, CVP, CUIC, Finesse, Chat, Rogger, and PG's).- Scripting new call flows for new call centers, including UAT testing with end user.- Expert understanding of the following Cisco Unified Communication Products: Cisco Contact Center (UCCE) technologies, including centralized ingress, CVP, VXML, ICM and UCCE/UC integration.- Working with Call Manager, Unity and Unity Connection, Expressway, and IM&P.- Working with Voice Gateway configuration, SRST, Transcoding, Dial Peer configuration, Digit manipulation, and Dial Plan design- Experience with SBC technologies, Cisco CUBE or CUSP.- Knowledge and experience with Session Initiation Protocol (SIP) Trunking, including carrier-based SIP service.- Ability to troubleshoot and implement Zoom Servers.

- Troubleshoot, identify and resolve IPT (Cisco) and backbone voice Incidents.- Troubleshoot, identify and resolve call center and access number faults.- Troubleshoot value added services (Voice Mail, Attendant console , etc...)- Document all troubleshooting and provide regular updates for all actions executed to solve customer’s incidents via electronic case management system.- Liaise with higher level support for incident escalation and resolution.- To keep management informed of any major customer or network faults.- Liaise with other internal teams to resolve faults affecting voice service.- Activate escalation procedure with vendors when needed.- Perform change management activities. (implement customer simple and complex changes ).- Perform release management activities. (implement new release and upgrades)- Act as escalation point for voice implement teams.- To undertake any other reasonable task as assigned by the management team.

1. Unified Communications Engineer. 2. Hands-on technical resource responsible for designing, implementing end-to-end solutions, 3. Supporting, troubleshooting and maintaining services. The qualified candidate will have in-depth understanding of Cisco Unified Communication (UC) Products & Services, Virtualization, and Networking with a willingness to learn other related technologies.4. Design and implement Cisco Unified Communications services and products.5. Troubleshoot issues / support customers as required. 6. Provide solution to internal resources & draft necessary documentation describing implemented designs. 7. Understand R&S, enterprise Data Network / Data Center environments. 8. Demonstrate a high level of independent judgment and initiative. 9. Thrive in a sense-of-urgency environment, leverage best practices, and innovate through any problem with a can-do attitude. 10. Communicate well and provide documentations on changes and new designs. 11. Willing to be flexible, and able to be on call 24/7. 12. Working with the following:• Cisco Unified Communications Manager.• Cisco Unity Connection.• Cisco IM & Presence / Cisco Jabber.• Telepresence infrastructure and endpoints.• Large-scale UC rollouts.

1- Perform troubleshoot on all voice services for all LAN and WAN hardware modules and configure appropriate communication media modules. 2- Design and execute various Cisco Unity configurations and provide support to Unified Messaging. 3- Monitor all customer inquiries and ensure appropriate resolution of same. 4- Plan network capacity for network and perform troubleshoots on existing network. 5- Installs and maintains all Voice over IP (VoIP) infrastructure components including SIP Gateways, MPLS routing parameters and voice conferencing services. 6- Provides research, analysis, configuration, testing, and installation of Cisco’s enterprise telecommunications system. 7- troubleshooting and implementation telecommunication systems (CUCM, CME “cisco systems”, CIC System based on Microsoft windows server2012, and Asterisk systems “open source”).

1- Day to day operational activities of help-desk support, network administration, and systems. 2- Support end users with IT – related problems in a responsive and service oriented manner. 3- Setup, management, and maintenance of IT – related equipment (Servers: web server, backup server- Data storage servers – Juniper Firewall-HP managed switches- CCTV systems – Finger print systems – Desktops and laptops). 4- Mange time and projects effectively. 5- Help put processes in office to maintain a stable network environment. 6- Assist the IT Director with project work to grow the technology infrastructure of the organization.

1. Constructing (setup and installation) CISCO firewall (PIX 515e). 2. Constructing (setup and installation) CISCO Switch (Catalyst 3500 series XL). 3. Constructing (setup and installation) CISCO Router 2600 (VOIP Gateway). 4. Constructing Open VPN connection based on Linux servers. 5. Work on samba server, proxy server, open exchange server and fax server. 6. Linux servers and operating system (Debian and Fedora Linux operating system). 7. Computer Maintenance (software + hardware). 8. Constructing security and control systems (CCTV, IP cam) 9. Mikrotik router configuration and installation. 10. Constructing to Wi-Fi network in Nubian village at Sharm El-sheikh (connecting buildings). 11. Maintenance and installation finger print systems (software and hardware).