Ahmed Abeid Email & Phone Number

Mombasa County, Kenya

Kenya

Mombasa, Kenya

Mombasa

Mombasa, Kenya

• Proactively spearheading the growth and success of a portfolio of 200+ net new healthcare facilities spread across the Coast and Eastern counties of Kenya.• Fostering and developing relationships with existing and new clients towards streamlining healthcare processes and delivery.• Delivering quality services centered towards efficiency in healthcare and diagnostic systems.

Mombasa County, Kenya

Mombasa County, Kenya

Mombasa County, Kenya

RevGenius is a trusted space where curious revenue professionals are collaborating on the future of B2B

Mombasa, Mombasa, Kenya

Mombasa, Kenya

Mombasa, Mombasa, Kenya

Youth for Our Planet is the global youth movement calling for world leaders to take ambitious and urgent action on the oceans, biodiversity, climate and sustainable development. I undertake the role thro'the following;• Focal point for external parties towards the organization and it's members.• Mapped, Developed, maintained, and intensified contacts with relevant organizations, government institutions and authorities• Facilitation of meetings/initiatives for the public, organizations and government towards climate action and SDGs.• Collecting, analyzing, and utilizing data and feedback to identify opportunities to improve the relationships by 70%.• Mobilisation of resources towards implementation of organizational objectives.

Mombasa County, Kenya

Now, Tomorrow, Together!

Australia

• Maintained a customer happiness index of 95% with an increase of 45% in conversion rate. • Raised customer retention up 40% by 2020• Slashed Customer Complaints for different accounts spread across industries by 65% • Handled Customer Engagement for a diverse portfolio of international client accounts across different industries. Increasing customer satisfaction by 40 % • Managing B2B customer experience.• Spearheaded solutions effectively and in a timely trend, to customer complaints reducing backlog by 75 %• Hands on experience with multiple softwares across a diverse client portfolio. The software include but not limited to CMS, Zendesk, Helpscout, Braintree, Shipping easy, Big commerce etc as well as in liaison with International shipping companies such as DHL, FedEx, USP, USPS etc

Norway

United States

United States

Dubai, United Arab Emirates

•Coordinated efficiently cycle of resources allocation towards a portfolio of high-end interior design projects for clients such as Kempinski U.A.E, Dubai Islamic Bank, Fujairah Business Center, R.P Heights, Palm Jumeirah, TnT Deira FedEx, Mirdif Mall etc.•Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.•Used hand-held devices and software torecord and monitor inventory levels andcompleted audits to uncover and addressinaccuracies.•Volunteered to assist with key functionalities associated with projects, demonstrating willingness to learn new tasks and increase skill levels.•Coordinated inbound and outbound logistics, verifiedmaterial and checked delivery totals to keepsystem records current and accurate.•Systematized scheduling and task delegation for150 member warehouse team.•Increased equipment lifetime by designingschedules and updated protocols forequipment inspections and maintenance.

Mombasa,Kenya

•Pioneered social initiatives and projects aimed at championing the youth towards empowerment as well as being socially conscious.•Spearheaded constructive engagements on youth and leadership. •Supported senior leadership by developing status reports on activities related toplanning, scheduling, cancellation, inquiries,resourcing, risk mitigation and proposal development for various events.•Fostered relationships with local government,corporate and NGOs in service delivery towards social initiatives.•Evaluated existing plans, processes and events planning services to identifyopportunities for improvement.•Managed administrative logistics of events, planning including contract signing, feecollection, event booking and event promotions.•Recommended workflow and budget improvements,resulting in 100% savings per event. •Created interactive digital presentations forexecutives.

Mombasa, Kenya

-Served as a personal assistant to the late Mr. Peter Mambembe ex Chairman,KIFWA. Where I ;•Completed clerical tasks such as filing,copying and mail.•Delivered expert clerical support by efficiently handling wide range of routine andspecial requirements. •Answered telephone calls, took down messages and provided information. •Built rapport with clients to facilitate trusting relationship and provide settingconducive to growth. •Maximized productivity by analyzing protocols and identifying areas for improvement.

Education record

Business Administration, Management And Operations

Diploma In Operations Management, Operations Management And Supervision

Through it's online courses , I enrolled for a diploma course in operations management scoring above it's 80% pass mark.