As Team Lead of Revenue Operations & Customer Success at Rewaa, I drive cross-functional strategies to enhance customer experience and optimize revenue. My role bridges customer needs with revenue goals, creating sustainable growth. • Revenue Operations: Implement data-driven processes and automation to increase efficiency and support ARR/NRR targets, working closely with sales, marketing, and finance for strategic alignment. • Customer Success: Develop and lead retention strategies focused on satisfaction and loyalty, achieving high renewal rates and customer retention. • Key Achievements: • Surpassed revenue targets through scalable processes aligned with customer success and revenue goals. • Reduced operational time and increased productivity through automation.Skilled in data analysis using tools like Metabase, I leverage insights to refine strategies and drive impact across teams

As a Sales Specialist, I played a key role in driving revenue growth and building strong client relationships through a consultative approach. My focus was on understanding client needs, tailoring solutions, and closing deals effectively, contributing significantly to the company’s bottom line. • Key Responsibilities: Managed a diverse client portfolio, conducted in-depth needs assessments, and provided solutions that aligned with clients’ goals and objectives. • Sales Techniques: Skilled in pipeline management, lead qualification, and negotiation, ensuring a seamless sales process from prospecting to closing. • Achievements: Consistently surpassed sales targets, improved customer satisfaction, and contributed to retention efforts, laying the groundwork for my transition into revenue operations and customer success.