Ahmed Afify Email and Phone Number

• Managing the service team in Dubai workshop to cover eastern and northern emirates.• Utilize the resources to perform workshop repairs and overhauling, onsite jobs, service contracts, and warranty jobs for all MTU engines (Marine and Industrial).• Monitoring the progress of the ongoing projects, manpower utilization (85%) and productivity (85%) on AUTOLINE system to achieve the monthly targets and yearly revenue.• Conduct daily toolbox talks with service team and weekly meetings with admins to discuss all technical issues and ongoing projects progress.• Ensure that all services related activities are performed in an efficient, safe, timely and professional manner to drive customer satisfaction and revenue growth.• Maintaining strong relationships with customers by handling customer complaints or concerns rapidly and professionally.• Participate in preparing annual budget and CAPEX.• Prepare yearly training plan for service engineers and technicians to improve team skills and capabilities.• Estimate the required man-hrs, sublets and consumables for all received inquiries, also coordinate with the spare parts team and service admin to create service quotations.• Review and approve service quotations created by service admin on MSB system.• Review and approve service technical reports created by service engineers and technicians.• Participate and cooperate with key account department to create new service contracts.• Developed the department shared folder (database) to include all documents such as inquiries, quotations, POs, payments allocations, timesheets, technical reports, and invoices segregated by project number.

• Plan to use the human resources, Organize, assign, and allocate the manpower on the ongoing workshop activities.• Tasks briefing and follow-ups with the workshop team.• Ensuring performance gaps and quality issues are highlighted and resolved in a timely manner.• Attend critical onboard troubleshooting and provide high level of technical support to the field service team.• Provide technical assistance and support to the customers whenever needed thru phone calls, e-mails in order to improve the relationship with our customers.• Support and guide the service team with all the required technical documents.• Contact directly MTU-MFN to get the required support and advice.• Responsible for Special tools store and ensure implementation of store system.• Provide on job trainings as well as coaching to the workshop team and new staff, ensure transfer of experience among the team smoothly with integrity and love.• Monitor and control consumed man-hrs to meet projects’ budgets.• Help and support sales & application team to improve man-hrs estimations for the repairing activities.• Responsible for ISO quality internal audits, ISO 9001:2015 Certificate renewal and following up as well with ABS.

ZAMIL OFFSHORE / MTU DISTRIBUTOR IN SAUDI ARABIADuties:• 396 and 2000-03 engines M1/M, M2/M & M3/M Certified. • Inspection, troubleshooting, testing, overhauling including sea trials performing for MTU marine engines (4000, 2000, 396, 183).• Perform machining for engine blocks according to MTU Standards. • Warranty Jobs and warranty claims via TOGA tool for new MTU engines in Saudi Arabia.• Responsible for parts core return via core management tool (TCMS).• Prepare all the required measurements reports for engines according to the technical manuals.• Perform scheduled maintenance services.• Follow up with the spare parts department.• Follow up with the special tools warehouse as per work needs.• Responsible for company internal auditing.• Created ZAMIL-MTU quality management system based on ISO 9001/2015.

Duties:• Read and interpret technical drawings, manuals and reports.• Manage and co-ordinate a Group of technicians.• Carry out inspections, maintenance, troubleshooting, testing, overhauling and performing sea trials for marine engines and gensets.• Responsible for all engines measurements.• Assist engineers, technicians to apply operating procedures and resolve system malfunctions. • Develop and modify department’s objectives, targets and strategies to meet our client satisfactions. • Create new technical reports to meet client’s requirements. • Part of marketing and business development team.