• Developed new proposals and maturated design concepts through all phases from planning to technical drawing.• Ensured effective communication and coordination on assigned projects between all disciplines and parties.• Delegated and oversaw tasks to project teams. Resolved disputes and conflicts as well.• Cross-checked construction drawings for quality assurance before issuing to contractors.• Kept department manager acquainted on the progress and other matters that would affect projects.• Conducted regular site visits and project supervision.• Maintained regular contact with clients, client representatives, and project field personnel to keep client satisfaction at high levels.• Established quality relationship with clients to interpret their circumstances and identify new business opportunities.• Attended technical and professional society meetings and seminars.• Liaised with University of Bahrain on their Careers Day to introduce students to various employment opportunities available and collect resumes of prospect candidates.Key projects included:• Durrat Al-Bahrain, Bahrain• Bahrain World Trade Center, Manama, Bahrain• National Tier 4 Data Centre, Doha, Qatar• Wasmiya Towers, Manama, Bahrain• Nomas Towers, Juffair, Bahrain• Mahboula Tower, Kuwait• Al-Sharq Office Complex, Kuwait

Led the expansion of the Contact Center from 3 to 20 employees operating in two shifts by interviewing and selecting prospect candidates; then managed the daily operations of the Center. Duties include:• Handle abnormal customer enquiries and complaints.• Randomly monitor staff for quality purposes.• Review staff performance and identify training needs.• Introduce and handle incentive scheme for staff motivation.• Record statistics indicators to improve marketing strategies.