Ahmed Al Sayed Email & Phone Number

Dubai, United Arab Emirates

Dubai

Managed the region through operational excellence and customer centricity to global leader position in multiple categories:- - Net Promoter Score (NPS)- Customer loyalty- Retention- Dealer quality score - Accessories sales per retailed vehicle- Customer pay revenueImplemented cross functional processes to support new and used car sales building on carparc data analytics.

Dubai, Uae

Built and managed a new 3S Facility from planning to operations at time valued at AED 20 million in annual revenue. Developed strategic plans to drive customer satisfaction and revenue growth through employee satisfaction. - Consistently met targets over the last 2 years, receiving the highest yearly bonus consistently for two years.- Led the new facility into profit within three months.- Grew business at 35% compounded annual growth rate over two year period from AED 11 million to AED 20 million.- Maintained a steadily increasing CSI with an 88% average over two years. Currently 93%.- Negotiated and contracted external suppliers for added value services.- Actively participated in annual business planning and LRP planning workshops with senior management.- Recruited and managed all 35 staff members across all functions of after sales.- Achieved BMW Group After sales Manager Certification.

Managed all technical functions for the dealership including sales reception, service reception and workshop technical support, technician technical evaluation and OJT, HR department technical support, w/s equipment planning and maintenance, new facilities planning and project management support. Developed an internal technical reporting process, reports and analysis.- Established and managed a team of 4 technical support staff handling an average of 70 tickets a day from 4 different locations. Created an internal technical reporting system.- Developed a technical HR process for hiring and development of w/s staff as per required skills.- Achieved a dramatic reduction of 90% in warranty rejection thru introducing a warranty rejection analysis and prevention process. - Achieved an increase of 40% technical staff average in the annual technical assessment.

Led the workshop with a technical staff of 46 and full P&L responsibility. Accountable for overall w/s utilization productivity and efficiency.

Implemented a workflow management strategy for the body shop securing smooth operations, improved quality and profitable business.

Executive Mba, Executive Mba

B.Sc., Mechanical Engineering