Ahmed Alaa Email and Phone Number

Customer Service · Ensure that store management demonstrates superior customer service.· Ensure customersʼ complaints are resolved with sense of urgency. Sales performance· Ensuring sales performance is maximized through optimum store set up across all sections as per the expected standards· Works alongside Sales Manager to ensure synergy between Operations and Sales Teams· Customer served effectively and efficiently at the POS Employees Supervision· Ensure store atmosphere supports “Open door policy”.· Provide supervision to the operations team, provide feedback and ensure employees are reviewed in timely manner.· Communicate Policies, procedure and programs to employees. Training/ Product Knowledge· Ensure all relevant employees receive correct training to implement the required processes, procedures and service expectations· Ensure all required training is taking place with front area Team· Understand and explain the financial programs and sales programs to employees.· control· Ensure changes to company policy or procedure are communicated to the staff in· Operational· Ensure understanding and compliance of all operational programs through the store.· Maximize corporate audit score and store reviews by constant monitoring of merchandise and operational program.Ensure that staffing of all areas is maintained according to company standard. Ensure all Cashiers are scheduled according to business needs.Handling the tasks of his employees if required.· Access, input, retrieve and interpret information using applicable store computer system. · Ensure compliance with all policies and procedures.· Make recommendations to Store Manager on how to reduce expenses.· Control the return & exchange within Company Guidelines· Control gift cards process according to procedure.· Ensure all Company SOP are implemented and maintained

Service Audit manager Apple Authorized service Centers @ tradeline

1-Continuously tracks the Smart products services KPI’s and do needful to perform within agreed targets. 2-Assist the Smart products services Supervisor to build profitable Smart products services activities. 3-Assist the Smart products services Supervisor in developing a Smart products services customer support Strategy to achieve high level of customer satisfaction and loyalty.4-Attend to customer technical enquiries regarding technical repair or fixing. 5- Installs, configures, upgrades and troubleshoots operating systems, software, hardware and wireless network for both Mobile and PCs in addition to peripherals such as printers.6-Follow up customer technical repair status and ensure that the customer is advised with progress. 7-Attend to customer technical complaints and try to resolve them. 8- Assist the Smart products services Supervisor in coordinate with Suppliers and other technical Centers for the Items under warranty to commit the best timing for the customer.9-Continuously update skills to be able to provide high level of service to maintain customer satisfaction and Loyalty.10- Assists in instructing Smart products services staff in the use of standard business and administrative Software, including Mission system, word processing, spreadsheets and database management; provides Instruction or written documentation where required. 11-Conducts advanced and complex technical solutions and related studies, evaluates alternatives, makes recommendations and presents reports to the Smart products services supervisor. 12-Follow-up with suppliers and other repair centers for the items under repair and to be sure that the repaired items are available in his outlet and ready to be delivered before customer’s committed date. 13-Excute the RMA and DOA procedure and ensure that they are timely returned to customers.

Working As Technical Support Network Admin in ZAKI Automotive Group. Install all new hardware, systems, and software for networks. Install, configure, maintain network services, equipment and devices. Supports administration of servers and server clusters. Manages all system back-up and restore protocol. Installation, configuration, monitoring and response to security system Plans and supports network and computing infrastructure. Perform troubleshooting analysis of servers, workstations and associated systems. Monitors system performance and implements performance tuning. Manage user accounts, permissions, email, anti-virus, anti-spam. Oversee software and network security.

teaching ICDL courses