• Answer calls in a professional manner, acting according to the Interpreter's code of conduct.• Be always prepared to take notes during a call.• Be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical one, specifically).-You will be trained for that.• Rendering all messages accurately and completely, without adding, omitting, or substituting.• Provide the highest level of customer service during interpreting.• Facilitate communication between Limited English Proficient and Client by rendering accurate and • complete interpretation of the message. Applying standards of practice.• Go into internal professional training.• Be eager to get new professional certifications.• Communicate and report to your team leader.• Comply with dress code requirements for video remote interpreting.

• Consult with hiring managers and human resources team on position descriptions, requisition creation, compensation and sourcing strategies.• Research and recommend new sources for active and passive candidate recruiting.Continuously develop networks/partnerships to actively build database/pipeline of candidates and the ATS company brand.• Recruit and perform talent acquisition activities such as resume & phone screens, candidate interviews, recommend final selection of applicants and close qualified candidates. 5. Arrange pre-employment testing, background & references screenings. Evaluation and input of our current vendors.• Place and update all job postings in various Medias including internet/intranet sites, colleges, social networks, community boards and staffing partners.• Represent the company at recruiting events (i.e., college job fairs), providing company/job information and interviewing applicants.• Give presentations at colleges, attend student group meetings, and increase college awareness of the company before and after career fairs.• Communicate with managers and employees regularly to promote ATS referral program and internal opportunities.• Create offer letters, maintain applicant tracking system, recruiting reports and other staffing administration functions as needed.• Conduct new employee onboarding, ensuring process is engaging and that processes are followed and accurate.• Respond timely to internal and external applicant situations, and applicant requests as required.Conduct regular follow-up with managers to determine the effectiveness of recruiting efforts.

- Sourcing and attracting candidates through different channels.- Develop a pool of qualified candidates in advance of need.- Screening applicants and filtering.- Administrative duties and record keeping.- Performing other special tasks as assigned.

• Provide knowledge and expertise of various data as it pertains to vendor circuits and costs.• Responsible for managing telecom provider contracts, services and invoices. Utilizing a variety of database tools including but not limited to MSCI LAS, Order Management System, Salesforce, Coastguard and Excel to track inventory, invoice validation and validate claims. • Researching services (voice, data, data center on the buy and sell side for our Vendors/ partnered Carriers. Tracking and providing reports to assist management with billing and reconciliation. • Assist the team as needed while maintaining data integrity and holding conduct to high standards of confidentiality and adhere to restrictions Firstlight deems appropriate on use and storage of data. • Responsible for working various projects to achieve financial goals set forth by Management. • Reviewing data to evaluate accuracy, categorization and mapping. Collect and process data that include cost saving for Firstlight.

• Demonstrates effective, clear and professional written and oral communication.• Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

• Oversee the content presented on websites.• Oversee the content tasks and projects, and distribute them within the team.• Create/maintain content for vendor pages.• Follow up on content projects internal/external partners including Sales, Marketing and RestaurantsImprove overall quality for existing and upcoming projects.• Constantly improve efficiency of the department by setting up processes, workflows and proceduresResponsible for main KPIs Such as time required to activate a vendor, # of vendor issues (tickets), average time required to solve tickets.• Track and evaluate individual performances on regular basis.•Deliver ad-hoc projects assigned by direct manager

• Deliver new hire training and other departmental training programsContribute to the overall success of the Training Department. • Assist in daily administration of a Learning Management System.• Evaluate the performance of agents using tools available such as assessments, playbook observations, and provide recommendations under the guidance of the Trainer and Training Manager.• Take calls and act as roaming Supervisors during All-Hands situations.• Set up and maintain training facilities and related training materials.• Train all aspects of the program to new hires and refresher training to tenured employees.• Identify and work closely with SMEs to design, develop and refine engaging programs in various formats (documentation, live and virtual facilitation, online, video.• Provide one-on-one coaching in training to ensure exceptional customer services.• Work in conjunction with the Quality Assurance team to ensure training and quality goals are met.

• Create and publish job ads.• Screen CVs and job applications.• Conduct initial phone screens to create shortlists of qualified candidates.• Interview candidates in-person for a wide range of roles.• Use data and statistics to make informed decisions that solve Team problems.• Researching new opportunities in how the company can find and attract better candidates.

♦ Design travel packages and itineraries.♦ Design and sells honeymoon packages .♦ Handling FIT requests and create bookings through different reservation systems along with direct contracting.♦ Sells readymade group packages for outbound Travel.♦ Sells the optional sightseeing tours and transfer for outbound travel.♦ Collect visa requirements and necessary travel documents from the clients.♦ Follow up with clients through e-mails and calls to provide the updates of their existing bookings for all the booked travel services.♦ Prepare travel proposals and contracts for the client.♦ Handle holidays packages operation for groups.♦ Handles Customer service , including interacting with customers, answering customer enquiries, and effectively handling customer complaints.♦ Outgoing calls to agents and suppliers to manage the accounts receivable and payable .Contact different suppliers (Hotels, sightseeing, airlines, local tour operator…etc.) to confirm and follow up on outgoing travel services.

• Reviewing bid proposals, bidding history, and other relevant information to determine which vendors should be awarded contracts.• Coordinating with other departments such as facilities or human resources to ensure that all necessary information is available for procurement activities.• Coordinating with suppliers to ensure that they are able to meet their obligations in a timely mannerWorking with buyers to develop requisitions and purchase orders, including sourcing materials and services from vendors.• Negotiating prices with vendors to ensure that costs are within budget limitsManaging inventory levels by placing orders with suppliers when necessaryCoordinating shipping of orders through third-party carriers such as UPS or FedEx.• Keeping track of purchase orders and invoices to ensure that all invoices have been paidMonitoring inventory levels and ordering additional product as needed.