Ahmed Ali A.

Ahmed Ali A. Email and Phone Number

Senior Technical Support Consultant || Product Operations || Data Analytics || Data visualisation || Rest APIs || Implementations|| Fintech ||Digital cards & Payments || Identity Verifications || Facial Biometrics @ IDWise
Ahmed Ali A.'s Location
Pakistan, Pakistan
About Ahmed Ali A.

As a Senior Consultant Technical Support at Idwise, I provide technical support for enterprise companies from pre- to post-sale. I establish and automate scalable customer success and support processes, collect and act on feedback to maintain a high NPS, and develop in-depth product knowledge to enhance support and identify improvements. I collaborate with cross-functional teams to integrate customer feedback and stay updated with trends and best practices in customer success. Additionally, I build and coach a team of Customer Support Engineers and handle system configuration, database queries, and JSON manipulation.I have a master's degree in Control Sience and Engineering from Xi'an Jiaotong University, where I specialized in Control Science and Technology. I also have a bachelor's degree in Electronics and Information Engineering from North Western Polytechnical University. During my academic and professional career, I have gained skills in programming, data analysis, testing, and troubleshooting. I am passionate about learning new technologies and applying them to solve real-world problems. My goal is to grow as a software engineer and contribute to the company's excellence.

Ahmed Ali A.'s Current Company Details
IDWise

Idwise

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Senior Technical Support Consultant || Product Operations || Data Analytics || Data visualisation || Rest APIs || Implementations|| Fintech ||Digital cards & Payments || Identity Verifications || Facial Biometrics
Ahmed Ali A. Work Experience Details
  • Idwise
    Senior Technical Support Consultant
    Idwise May 2024 - Present
    United Kingdom
  • Cloudcard Inc.
    Software Engineer Product Operations
    Cloudcard Inc. Nov 2022 - May 2024
  • Afiniti.Com
    Production Analyst
    Afiniti.Com Jan 2019 - Nov 2022
  • Xi'An Jiaotong University
    Research Associate
    Xi'An Jiaotong University Sep 2016 - Sep 2018
    Xi‘An, Shaanxi, China
    electronics and Information Engineering specialization in Control Science and Technology

Ahmed Ali A. Education Details

Frequently Asked Questions about Ahmed Ali A.

What company does Ahmed Ali A. work for?

Ahmed Ali A. works for Idwise

What is Ahmed Ali A.'s role at the current company?

Ahmed Ali A.'s current role is Senior Technical Support Consultant || Product Operations || Data Analytics || Data visualisation || Rest APIs || Implementations|| Fintech ||Digital cards & Payments || Identity Verifications || Facial Biometrics.

What schools did Ahmed Ali A. attend?

Ahmed Ali A. attended Xi'an Jiaotong University, Northwestern Polytechnical University, Cadet College Chakwal.

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