As a Senior Consultant Technical Support at Idwise, I provide technical support for enterprise companies from pre- to post-sale. I establish and automate scalable customer success and support processes, collect and act on feedback to maintain a high NPS, and develop in-depth product knowledge to enhance support and identify improvements. I collaborate with cross-functional teams to integrate customer feedback and stay updated with trends and best practices in customer success. Additionally, I build and coach a team of Customer Support Engineers and handle system configuration, database queries, and JSON manipulation.I have a master's degree in Control Sience and Engineering from Xi'an Jiaotong University, where I specialized in Control Science and Technology. I also have a bachelor's degree in Electronics and Information Engineering from North Western Polytechnical University. During my academic and professional career, I have gained skills in programming, data analysis, testing, and troubleshooting. I am passionate about learning new technologies and applying them to solve real-world problems. My goal is to grow as a software engineer and contribute to the company's excellence.