• Working closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.• Developing quotes and proposals for clients• Training personnel and helping team members develop their skills• Following up new business opportunities and setting up meetings• Communicating new product developments to prospective clients• Managing and retaining relationships with existing clients• Negotiating with stakeholders• Drafting and reviewing contracts• Reporting on successes and areas needing improvements• Account Manager for more than 20 government initiates• Attending face-to-face meetings with clients• Providing specialist advice on the products and/or services provided• Providing technical solutions for customers before hosting in G-cloud

• Member of Infrastructure division in Internal IT department till December 2017• Operation team leader in G-cloud team since Jan 2018 & System admin.• Team leader of technical support team in COMEX 2014, 2015.• Performed regular maintenance of the server environment and related infrastructure for optimized system performance.• Handled incoming service desk support requests professionally and efficiently for swift, effective resolution.• Standardized job tasks and trained junior team members on industry best practices and standards.• Completed reports detailing network and systems performance, costs and downtime issues.• Resolved issues and escalated problems with knowledgeable support and quality service.• Maintained flexible schedule and responded to after-hours and weekend emergencies.

• Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.• Worked to manage ITA Systems , AD , exchange , Jira , print server MyQ• 2nd line of Support team.• Admin for HP solutions.• Collected data on process control statistics to discover potential improvements to process capabilities.• Resolved issues and escalated problems with knowledgeable support and quality service.

• Help desk 1st line member and support more than 300 users.• Installing OS and configuring laptops. *Install software.• Repair hardware• Solving issues and challenges which face the users.• Taking care of ITA screens and monitors.

Member of the team which is Supporting the e-government project in ITA (information technology authority) the web site is handled by GBM is oman.om

 Help desk Administration- taking care of 75 users and network switches, printers & scanners. Administration and create new users and assign the policies. Taking care of the backup and Recovery process as per disaster recovery plan. Maintenance the infrastructure in organization and install the software’s for the users. Administrate the Network Application in the servers.

* Leading 25 employees drivers and workers to manage to deliver services to customers on time.* Making sure all safety polices are followed by the warehouse staff.

 Support the users in any technical problem Install the required software