Ahmed Arafa Email and Phone Number

- Led the implementation and management of CI/CD pipelines for three key projects, ensuring efficient andstreamlined software delivery processes.- Collaborated closely with development and operations teams to facilitate seamless integration, testing, and deployment of new features and enhancements.- Implemented robust monitoring and alerting systems, ensuring high availability and proactive issue resolution for customers.- Designed and maintained scalable infrastructure on both AWS cloud and on-premises environments,optimizing resource allocation and cost efficiency.- Automated infrastructure provisioning using Ansible, reducing deployment time.- Implemented containerization with Docker and orchestration with Kubernetes, improving scalability andreducing deployment errors.- Collaborated with cross-functional teams to analyze and resolve complex technical issues, ensuring a smooth and reliable customer experience.- Conducted regular performance monitoring and optimization, identifying and addressing bottlenecks toenhance system efficiency.- Prepared company for ISO 27001 certification by fulfilling IT technical requirements for data security and risk management.

- Debug and monitor dockerized applications for many customers.- Using tools like Docker and Maestro.- Monitoring tools: Prometheus, Grafana and Zabbix.- Using Jira to handle/prioritize tasks and customer tickets.

- Linux support engineer for many distributions (CentOS, Ubuntu, Debian, CoreOS, and cPanel).- Using DevOps tools like Docker, Jenkins, and Kubernetes to automate the deployment process.- Design and implement deployment workflows for both customers and local development teams.- Secure and monitor client’s (Hosting and Enterprise) and company infrastructure.- Communicate with the external Data Centers to deploy servers for Both customers and the company.- Manage clients' infrastructure on AWS and Azure.- Automating day-to-day tasks using: Ansible, SaltStack, Python, and Bash.- Configure and manage mail servers.- Using virtualization tools like: Proxmox and VMware.- Debug web stack issues.

- Implementing and supporting Network Infrastructure.- Configuring switches and UTMs; troubleshooting routing and connectivity issues.- Configuring and maintaining a wide variety of devices. (IP Phones- IP Cams).- Technical Support for customer issues on-site/on-call.- Trains customer through training session or on-job training.- Presenting UTM security functions and features to customers.- Designing solutions that satisfy customer technical needs.

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