starting with deep understanding of the BCMS framework, moving into preparing the awareness program for senior leaders and staff, prepare the assessment forms

- Responsible for managing IT First level support for Mantrac Egypt, Mantrac Group Team, Delta, Mantrac Distribution, Unatrac users in Egypt as well as Una Trading FZE in Dubai.- Responsible for IT Processes & Procedures continous enhancement on the 1st level support.- Making IT budget (CapEx & OpEx) for the A/M 6 companies.- Responsible for procurement of IT assets & infrastructure, including UPSs, rack rooms, access control and automation devices.- Setting contingency… Show more - Responsible for managing IT First level support for Mantrac Egypt, Mantrac Group Team, Delta, Mantrac Distribution, Unatrac users in Egypt as well as Una Trading FZE in Dubai.- Responsible for IT Processes & Procedures continous enhancement on the 1st level support.- Making IT budget (CapEx & OpEx) for the A/M 6 companies.- Responsible for procurement of IT assets & infrastructure, including UPSs, rack rooms, access control and automation devices.- Setting contingency solutions to override sudden stops of branches.- Setting service contracts & follow up with various vendors to ensure smooth operations.- Working closely with Group IT service operation & Group IT communication teams to ensure business continuity.- Responsible for supporting more than 1000 users from Egypt & group support teams distributed among 6 companies including Dubai users remotely.- Responsible for facilitating new premises including procurement and purchasing of IT infrastructure requirements.- Reporting for top management (BU Head & IT director).- Setting development plans for my team.- Working with cross-functions like HR, Finance & core functions to ensure business continuity.- Ensuring the application of IT policies, and all required procedures.- Responsible for training plans for the computer usage for the employees.- Responsible for the continous validation for the links speed.- Worked on deploying the MFA on our users.- Worked on office365 upgrade.- Worked on BitLocker deployment.- Worked on App Locker deployment. Show less

Leading Egypt's IT Support team at Mantrac whose supporting our company's business, Directly reporting to Group IT Director & Egypt Territory ManagerProcess continuous enhancement, Searching for preventive procedures to prohibit the frequent of problemscoaching the new IT EmployeesCapEx preparation, procurement, setting IT CapEx replacement plansIP telephones & Blackberry Enterprise Service support, Video conferencing setup and operating, Inventory… Show more Leading Egypt's IT Support team at Mantrac whose supporting our company's business, Directly reporting to Group IT Director & Egypt Territory ManagerProcess continuous enhancement, Searching for preventive procedures to prohibit the frequent of problemscoaching the new IT EmployeesCapEx preparation, procurement, setting IT CapEx replacement plansIP telephones & Blackberry Enterprise Service support, Video conferencing setup and operating, Inventory Managementmanaging the new acquired locations for IT requirements (LAN, AP, UPS, etc.) and following up with contractors & consultants Show less

- Coaching the new IT Employees- Helping with CapEx preparation, procurement, IT CapEx replacement plans- IP telephones & Blackberry Enterprise Service support, Video conferencing setup and operating, Inventory Management- Team leading and coordination for technical support for over 1000 users in Head office & Egypt Branches- Reporting- troubleshooting difficult, sensitive and high priority calls, including recording of solution

Help with troubleshooting difficult, sensitive and high priority calls, including recording of solutionIP telephones & Blackberry Enterprise Service support, Video conferencing setup and operating, Inventory ManagementReporting

- Solving technical incidents for Mantrac's employees- Installing OS on newely purchased computers- Installing new IP Phone sets, and troubleshooting their issues.- Administering the video conference sets, and setup VC meetings.- Configure Track-it on a server and operate it for the first time in Mantrac.- Cost control for accessories purchasing

 Setup Linux server with Redhat 9, this server working as Gateway with NAT, DHCP, firewall, traffic monitoring, DNS & web server for Al-Hoda schools over ADSL connection with static IP. Web-based mail servers (Qmail + SquirrelMail) Network Administration Technical support for teaching & administration staff Instructor for teaching & administration staff

* Network AdministrationFull-integrated network installations for CASBEC labs (designing & installation from scratch with my hand, with one assistant).Networks procurement (including prequalification - commissioning - testing - quality assurance) as a consultant from CASBEC to all educational hospitals.*Technical supportImplementing various types of software, including Database, programming & special software (firewall, anti-virus, medical calibration equipments… Show more * Network AdministrationFull-integrated network installations for CASBEC labs (designing & installation from scratch with my hand, with one assistant).Networks procurement (including prequalification - commissioning - testing - quality assurance) as a consultant from CASBEC to all educational hospitals.*Technical supportImplementing various types of software, including Database, programming & special software (firewall, anti-virus, medical calibration equipments applications)Hardware maintenance & troubleshooting of various types of computers.Setup and operation of PC with a dental equipment (X-Ray sensor & Camera) for the presidential external dental clinic in Abdeen and Saray ElQubba palaces (Free Lancer).*InstructorMinistry of communications scholarship (Windows, Office, Internet courses).AutoCAD v.14 to 2005 coursesHardware and Network Essentials courses. Show less

Technical Support for designers & administration staff on windows & Macintosh machines, solving various network problem