•Responsible for all technical implementations and technical support remotely or on-site activities, including low-level design preparations and multi-vendor device configuration for networking,light current, and computing systems.• Handling (milestone, suprema, CUCM) systems.• Installing computer systems (operating systems installation, special software, printers, tablets).• Configuring light current systems (IP CCTV, access control, VMS, multi-zone and public address systems, digital signage, IP clocks).• Handling technical support ticketing system and following procedures to ensure the desired results.• Creating technical configuration documents according to work instructions and requirements, including solution design description, statement of work, and product datasheets.• Identifying suppliers and technologies that meet individual client needs and engaging with them to acquire quotations and technical information required to prepare customer proposals.• Supervising technical installation teams and managing all project implementation activities from inception to final delivery.• Conducting customer training.

• Managed and supported organization-wide technology infrastructure.• Assisted healthcare professionals with technical issues in pharmacies, ensuring minimal downtime.• Set up and configured hardware and software, enhancing user efficiency. • Troubleshot technical problems and provided timely solutions to mitigate disruptions.• Maintained network security, reducing unauthorized access.• Provided remote and on-site technical support for end-users and departments.• Repaired and upgraded hardware, improving equipment performance.• Documented IT procedures and managed departmental records, ensuring compliance.• Managed IT inventory, tracked stock, and ensured availability of supplies.• Handled vendor relations for IT equipment procurement and reducing costs.• Ensured smooth operations and swift issue resolution for up-to-date technology deployment.