Ahmed Awad Email and Phone Number

- Oversees the performance and goal-setting for Quality Assurance Auditors and Senior Quality Assurance Auditors.- Evaluates QA staffing levels and implements adjustments to address discrepancies.- Ensures consistent application of monitoring strategies and user satisfaction measures throughout the year for compliance.- Enacts necessary modifications to monitoring methods and user satisfaction metrics.- Participates in calibration sessions and ensures the execution of resultant action plans as intended.- Assesses sample sizes and accuracy for each project, taking appropriate measures based on the findings.- Conducts analysis of monitoring outcomes for individual programs and across different locations.- Engages in the implementation of new projects and evaluates the newly developed scoring systems.- Examines and sanctions updates to project scoring systems.- Raises alerts for consolidated reports concerning projects with recurrent issues and formulates remedial actions.- Reports non-compliance with QA action plans on a weekly and monthly basis for each project and across locations.- Investigates discrepancies in the monitoring procedures and devises strategies to reduce such inconsistencies.- Reviews metric-based quality variances and ensures that the underlying causes are identified and continuous improvement is maintained.- Enhances quality reporting and presentations to align with business requirements and operational demands.- Introduces innovative concepts to the Quality Data Standard System.- Automates essential quality templates and reports for efficiency.- Attends monthly quality and operations briefings collaborating with account managers to establish effective action plans.