Food and beverage consultant with extensive experience in the Middle East and North Africa region, and master degree holder in business administration. Over the past 15 years, i developed expertise in various aspects of food and beverage, including menu planning, food costing, inventory management, kitchen operations, staff training….

Taking responsibility for the business performance of the restaurant.Analysing and planning restaurant sales levels and profitability.Organising marketing activities, such as promotional events and discount schemes.Preparing reports at the end of the shift/week, including staff control, food control and sales.Creating and executing plans for department sales, profit and staff development.Setting budgets and/or agreeing them with senior management.Planning and… Show more Taking responsibility for the business performance of the restaurant.Analysing and planning restaurant sales levels and profitability.Organising marketing activities, such as promotional events and discount schemes.Preparing reports at the end of the shift/week, including staff control, food control and sales.Creating and executing plans for department sales, profit and staff development.Setting budgets and/or agreeing them with senior management.Planning and coordinating menus.Front-of-house:Coordinating the entire operation of the restaurant during scheduled shifts.Managing staff and providing them with feedback.Responding to customer complaints.Ensuring that all employees adhere to the company's uniform standards.Meeting and greeting customers and organising table reservations.Advising customers on menu and wine choice.Recruiting, training and motivating staff.Organising and supervising the shifts of kitchen, waiting and cleaning staff.Maintaining high standards of quality control, hygiene, and health and safety.Checking stock levels and ordering supplies.Preparing cash drawers and providing petty cash as required.Helping in any area of the restaurant when circumstances dictate. Show less

-Consistently exceed guest expectations. -Develop a motivated and high performing team committed to delivering clear goals. -Be a change agent, constantly reviewing service delivery. -Review and communicate unannounced diner reports and initiate required action. -Develop a culture of actively seeking feedback from customers on a regular basis. -Ensure customer requests and feedback, both verbal and written is responded to promptly and efficiently. -Maintain and further… Show more -Consistently exceed guest expectations. -Develop a motivated and high performing team committed to delivering clear goals. -Be a change agent, constantly reviewing service delivery. -Review and communicate unannounced diner reports and initiate required action. -Develop a culture of actively seeking feedback from customers on a regular basis. -Ensure customer requests and feedback, both verbal and written is responded to promptly and efficiently. -Maintain and further enhance relationships within the immediate locality, namely residents, retail and office tenants. -Managing Sales and Conversion. -Agree and support implementation of revenue generation initiatives. -Create, deliver and measure promotional activities, including staff incentives. -Support the creation and implementation of a departmental sales plan, in conjunction with the GM/Reservations. Show less

-Manage customer complaints -Assist customers for Sales offers -technical assistance -Add the data in the CRM -Informing customers about new mobile deals and internet

-Follow customer orders -Keep relationships with customers -Increase turnover -billing and debt collection -ensure the management of stock -prepare reports for the general Directorate