▪ Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.▪ Resolve any issues and problems faced by owners and deal with complaints to maintain trust.▪ Adherence to management vision, strategy and instructions at each stage.▪ Visiting new potential units and combine list of requirements according to Xuru standards and ensure the contract is signed ▪ Coordinate the photoshoot and ensure that the unit is 100% ready and onboarded across all our 3 channels ▪ Onboard and fully train the property owner on how to use our application.▪ Negotiating contracts and closing agreements to maximize profits and to ensure timely delivery of service.▪ Ensuring the timely and successful delivery of solutions according to customer needs and objectives.▪ Communicating the progress of monthly/quarterly initiatives to internal and external stakeholders.▪ Preparing reports on account status with your proper review and confirmation.▪ Maintenance works are collected from owners and our onboarding specialist, converted to internal departments for action with follow-up until the issue is solved, this should be on a daily basis – documented on a report.▪ Manage customer expectations and ensure customer satisfaction.▪ Analyse customer data and trends to develop customer segmentation strategies.▪ Monitor customer feedback and develop action plans to address areas of improvement.▪ Ensure high quality customer service standards are maintained.

1- Negotiating and closing corporate deals, handling individual reservations,.2- Developing, implementing effective sales strategies, and managing territories. 3- Overseeing & managing public relations activities.4- Building rapport and using my personality to forge a true connection.5- Communication with guests from all over the world.6- Handling guests discomfort and allowing them to vent out, then offering solutions to their convenience.

1- Assisted customers with product selection based on individual needs and preferences.2- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.3- Streamlined customer service processes for improved efficiency and reduced response times.4- Participated actively in departmental meetings as well as professional development opportunities relevant to role.5- Contributed to the development of new policies or procedures aimed at enhancing the overall customer experience.6- Managed escalated cases, ensuring resolution within established guidelines while maintaining professionalism at all times.7- Responded proactively and positively to rapid change.8- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

1- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.2- Worked with team to identify areas of improvement and devised solutions based on findings.3- Supervised team members to confirm compliance with set procedures and quality requirements. 4- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.5- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.6- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.7- Built strong relationships with customers through positive attitude and attentive response.8- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development

● Generating new leads to gain more clients for the seek of uprising sales● Dealing and customizing best fit trips and events suiting clientele● Responsible of internal operations management● Delivering the utmost satisfaction to clients upon agreed plans● Surveying our guests for their experience and what we can offer more next time● Maintaining friendly long term relationship with companies● Coping with new destinations and trends

● Summarizes current financial status by collecting information.● Preparing balance sheet, profit and loss statement, and other reports.● Substantiates financial transactions by auditing documents.● Maintains accounting controls by preparing and recommending policies and procedures.● ​Ensures compliance with established internal control procedures by examining records, reports, operating practices, and documentation.● Completes audit workpapers by documenting audit tests and findings.● Preparing cash & bank transactions and verifying the monthly bank reconciliation.

●​ Generate new business opportunities from potential clients as per the company strategic focus.● Sells products by establishing contact and developing relationships with prospects; recommending solutions.● Maintains relationships with clients by providing support, information, and guidance.● Researching and recommending new opportunities; recommending profit and service improvements.