- Coordinate internal resources and third parties/vendors for the flawless execution of projects.- Ensure that all projects are delivered on-time, within scope and within budget.- Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.- Ensure resource availability and allocation.- Develop a detailed project plan to track progress.- Use appropriate verification techniques to manage changes in project scope, schedule and costs.- Measure project performance using appropriate systems, tools and techniques.- Report and escalate to management as needed.- Manage the relationship with the client and all stakeholders.- Perform risk management to minimize project risks.- Establish and maintain relationships with third parties/vendors.- Create and maintain comprehensive project documentation.

• Manage and operate MDM (Mobile Device Management) solutions (SOTi + MS Intune).• Upload, update, maintain, and delete managed devices’ Apps.• Test and QA new OS releases – Manage deployment process and schedule.• Manage users and ensure user data is accurate in the MDM.• Create, configure, and maintain security policies on the MDM and maintain enforcement.• Provide MDM reporting capabilities and weekly reports to IT Infrastructure Manager.• Create, update, and maintain users and device owners in the MDM.• Assess MDM capabilities and provide recommendations on optimization and usage.• Provide hardware and software support for managed devices as required.• Works with users to resolve technical issues.• Perform data, speed, and App usage analysis on managed devices.• Coordinating with other IT teams to create onboarding processes.• Create user documentation (guides, Tips, tricks, FAQs) as new features and Apps are deployed.• Maintain the Enterprise Mobility page under the guidance of the IT Infrastructure Manager.• Manage Apple DEP and VPP.• Understand and create different tags and groups by location, department, and use case.• Maintain a self-service portal.• Assists with piloting and testing new Apps for enterprise use.

- Handling West Region (Jeddah, Taif, Tabuk, Jizan, Khamis Mushait) to provide the technical support services.- Managing Fortinet firewalls including Enterprise Management Server 24/7.- Admin of the Active Directory to Create, Delete and edit Users & Computers.- Responsible of PBX Elastix IP Phones Server.

- Responsible for executing all Network training programs.- Responsible of the MS Office Courses

- Assistance in local network system.- Assistance in technical support department.- Assistance in ERP system