- Scanning and marketing potential clients & arrange meetings to approach and promote the corporate and consumer products/services.- Collect all necessary data/information to support AVP in marketing all relevant credit, treasury, Digital & GTS and Consumer Products needed to address the clients’ financial needs and identify potential business for the bank in managed industries to grow CIB’s market share & bottom line profitability.- Continuously expand Industry knowledge base… Show more - Scanning and marketing potential clients & arrange meetings to approach and promote the corporate and consumer products/services.- Collect all necessary data/information to support AVP in marketing all relevant credit, treasury, Digital & GTS and Consumer Products needed to address the clients’ financial needs and identify potential business for the bank in managed industries to grow CIB’s market share & bottom line profitability.- Continuously expand Industry knowledge base and CIB offered products/service.- Prepare updated reports with the clients’ needs to be presented to the product owner to assist them in the products/ services’ development to better enhance clients’ satisfaction.- Prepare all relevant marketing reports that monitor performance of related industries to measure achievement against the set marketing plan and annual budget and concise performance report highlighting major performance indicators on the assigned industry and ensure effective communication with the relevant credit corporate officer.- Support the AVP in executing the set marketing strategy with key existing and new to bank (NTB)corporate clients in order to ensure the attraction of new accounts and maintain a prolonged and successful relationship with the existing clients- Monitor all respective accounts to inform and highlight Early Warning Signals.- Prepare all memos/communications relevant to Business Case Memorandum, initiate & renew pricing and marketing/call reports.- Ensure efficient collaboration among all stakeholders relevant to product/service owner.- Prepare the required reports to support the AVP in monitoring the performance of respective industry to measure achievement against the set marketing plan and annual budget.- Analyze all generated reports relevant to utilization/budget for the managed portfolio to ensure high facility utilization rates in order to maximize CIB’s profitability. Show less

- Attract new Business banking companies to maximize Bank’s assets, trade finance and liabilities, as well as cross-selling CIB’s other products. - Conduct financial analysis and Executive Summary for new cases or solicited directly to identify the customer needs and offer them the suitable product program matching the credit products’ policy.- Maintain strong relations with existing Business Banking clients to maximize CIB share of wallet in all relevant products.-… Show more - Attract new Business banking companies to maximize Bank’s assets, trade finance and liabilities, as well as cross-selling CIB’s other products. - Conduct financial analysis and Executive Summary for new cases or solicited directly to identify the customer needs and offer them the suitable product program matching the credit products’ policy.- Maintain strong relations with existing Business Banking clients to maximize CIB share of wallet in all relevant products.- Cooperate with Risk team to undertake proper credit assessment for borrowing clients in order to ensure high portfolio quality.- Handle customers’ complaints properly, and recommends solutions to evade re-occurrence and ensure they are closed within the set TAT.- Negotiate with the clients and settle on pricing, facilities, terms & Conditions with clients before handling the case to the Business Banking Risk for final recommendation.- Monitor customers’ information are always updated to maintain valid documentation.- Monitor the facility utilization to ensure that it is within approved limit and structure and ensure prompt settlement of dues.- Prepare Call Memos for current business banking customers to report their market situation frequently through site visits, phone calls and checking the suppliers and buyers lists.- Respond to risk enquiries within the defined T.A.T to maintain portfolio quality monitoringPolicies, Processes and Procedures.- Follows all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.- Follows the day-to-day operations related to own jobs in the Business Banking Borrowing Customers’ department to ensure continuity of work.- Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks. Show less

SMEs Credit Customer Relations Management Department.

Operational Functions1- Process and Perform all requests received from sales and service area2- Handles all the allocated operational functions with strict adherence to set processes3- File and carefully maintain bank data, documents in an efficient and timely manner4- Ensure accurate reconciliation and daily balancing security items are conducted as per SOP.

- Process all counter cash transactions accurately and swiftly in accordance with the Bank procedures.- Implement efficient and accurate processing of all transaction as per set parameters of branch service indicators- Manage customers’ expectations through replying to queries during customers’ interaction.- Perform ATM’s cash reconciliation & investigate difference if any.- Maintain zero error of cash differences by diligently, accurately and attentively… Show more - Process all counter cash transactions accurately and swiftly in accordance with the Bank procedures.- Implement efficient and accurate processing of all transaction as per set parameters of branch service indicators- Manage customers’ expectations through replying to queries during customers’ interaction.- Perform ATM’s cash reconciliation & investigate difference if any.- Maintain zero error of cash differences by diligently, accurately and attentively processing all cash transaction as well was ensuring accurate delivery of cash to customers at all time- Be vigilant and alert on any possible frauds and risks and provide customer feedback to direct supervisor- Provide continuous feedback and seek guidance, assistance and approval from direct supervisor on any irregular/or suspicious transaction.- Maintain zero cash shortages and excesses at counters.- Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking/scrutiny/investigation as outlined in branch operating procedure manual.- Handle ATM differences, escalate (when necessary) to relevant unit and follow through for timely closure- Perform cross checking for the vouchers with peer (s).- Coordinate with centralized payment services to resolve any customers problems and queries.- Performs any additional related tasks as assigned Show less