Ahmed Chebboub Email & Phone Number

Sydney, New South Wales, Australia

• Provided exceptional customer service over the phone to deepen customer loyalty and retention.• Engaged in active listening with customers to address their needs and complaints effectively.• Utilized negotiation skills to turn disconnection requests into saves or opportunities.

Sydney, New South Wales, Australia

Responsibilities:Manage and resolve complaints from external agencies, specializing in External Dispute Resolution (EDR), to ensure swift and satisfactory outcomes. Build and sustain strong relationships with colleagues, leveraging these connections to escalate and resolve customer issues and drive positive results. Actively participate in the innovation of processes and ideas that enhance the overall customer experience. Regularly engage with internal stakeholders to provide insightful feedback and recommendations aimed at refining processes and enhancing product offerings. Apply a risk-aware approach to issue investigation, ensuring all actions align with community expectations and regulatory standards. Effectively negotiate resolutions with customers, their advocates, and internal teams to secure fair and prompt outcomes. Commit to delivering an exceptional customer contact experience, aiming to set industry benchmarks in service quality.Objective: Seeking to leverage expertise in complaint resolution and customer negotiations to foster a positive environment of continuous improvement and stakeholder satisfaction.

Sydney, New South Wales, Australia

In a previous role, I supported the operations of the sales team, finding satisfaction in resolving customer issues and contributing significantly to team success. My responsibilities encompassed precise management of data entry and other administrative tasks, enhancing the overall efficiency of operations. I excelled in an environment that demanded high attention to detail, which was essential for ensuring accuracy and efficiency in handling customer data and inquiries.I demonstrated excellent customer service skills, consistently providing clear and empathetic communication to customers across various scenarios. As a committed team player, I effectively collaborated to help surpass our key performance indicators and exceed expectations. My approach to sensitive customer interactions was marked by patience and empathy, enabling me to navigate challenging scenarios with professionalism and care.I maintained punctuality and reliability, upholding the team's standards and contributing to a dependable service environment. My strong self-awareness and empathy towards others created a respectful and understanding workplace. Additionally, my intermediate computer skills and a typing speed of 30 WPM allowed me to navigate multiple systems efficiently, enhancing productivity and response times.