Ahmed Elhadi Email and Phone Number
As a dedicated IT Support Specialist with over 10 years of experience, I specialize in providing top-notch technical support and troubleshooting services. My expertise spans across various IT environments, including Windows, Linux, Mac OS, and network administration. I am passionate about resolving technical issues efficiently and ensuring seamless operations for end-users. My goal is to leverage my skills to contribute to a forward-thinking organization, where I can continue to grow and make a significant impact.I love digging into customer problems and solving them with modern technology. Throughout my career, I have enjoyed many executive positions in IT support, Technical consultancy, Software Engineering and Production, and digital product sales.My personal and professional experiences have taught me the following about myself:- I put the customer at the center of all that I do.- I excel at the execution of big ideas with given constraints- My gut instinct is good but I seek data for my decisionsIn my previous role at Odoo, I provided IT tech support and technical consultancy to ERP, MRP, CRM, and POS users, maintaining reliability, increasing productivity, enhancing security, and ensuring customer satisfaction. I have been commended for my ability to quickly diagnose and resolve complex technical issues, reducing downtime and increasing productivity. My experience includes managing software and hardware installations, system upgrades, and troubleshooting for various IT-related matters.I am well-versed in a variety of operating systems, networks, and databases. I have a proven track record in improving system performance and efficiency, as well as in training non-technical staff in new software and hardware. I am also experienced in managing IT projects, ensuring they are completed on time and within budget.In addition to my technical skills, I bring strong communication and customer service skills to the table. I understand that IT support is not just about fixing technical issues, but also about helping users feel comfortable and confident with their technology. I am patient, empathetic, and able to explain complex technical concepts in a way that is easy for non-technical people to understand.
Cns Middle East
View- Website:
- cns-me.com
- Employees:
- 1113
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Information Technology Support EngineerCns Middle East Jul 2024 - PresentDubai, United Arab EmiratesIT Desktop Support Engineer
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Co-Founder/ Software Development ManagerHassabsoft Jan 2022 - Apr 2024Khartoum State, SudanCompany Overview:Hassab Software is a technology company based in Khartoum, Sudan, specializing in developing, producing, and selling Point of Sale (POS) and accounting software systems. Our primary target markets include retail businesses, grocery stores, supermarkets, and pharmacies. Hassab Software aims to revolutionize how companies in Sudan manage their sales, inventory, and financial records through innovative and user-friendly software solutions.Job Summary:As the Founder & Technical Consultant of Hassab Software, I was the visionary leader responsible for the company's overall strategic direction, growth, and success. My role involved overseeing product development, driving sales and marketing efforts, managing financial performance, and ensuring customer satisfaction. I led a team of professionals dedicated to delivering high-quality software solutions that meet the unique needs of our clients.
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Implementer/ Technical ConsultantOdoo Feb 2023 - Feb 2024Dubai, United Arab EmiratesMy accomplishments are:- designed, developed, and implemented solutions using the Odoo platform that met the business needs of more than 20 clients.- Developed three custom Odoo modules tailored to the client's specific requirements, improving efficiency and enhancing functionality.- Successfully integrated Odoo with WhatsApp massages and customized CRM, website, and POS systems, which streamlined business processes and data flow.- Implemented performance optimizations and database tuning techniques to improve Odoo system performance, resulting in faster response times and enhanced user experience.- Led successful data migration projects from legacy systems to Odoo, ensuring data integrity and minimal disruption to business operations.- Provided comprehensive training and ongoing support to clients' teams, enabling them to effectively utilize Odoo features and maximize the benefits of the platform. -
Computer Labs Technical ManagerAlzaiem Alazhari University Jan 2022 - Apr 2023Khartoum, SudanMy achievements include:- Implemented a comprehensive upgrade of computer hardware and software in the lab, resulting in a 30% increase in system performance and reliability.- Developed and implemented robust security protocols, including firewalls and antivirus systems, reducing security incidents by 40% and safeguarding sensitive data.- Implemented virtualization technology to optimize resource utilization, resulting in a 50% reduction in energy consumption and operational costs.- Designed and delivered technical training programs for lab users, enhancing their skills in software applications, troubleshooting, and IT security practices.- Established a user support system, including a helpdesk and knowledge base, leading to a 50% reduction in user-reported issues and increasing user satisfaction.- Led innovative projects to introduce emerging technologies, such as cloud computing and IoT devices, into the lab environment, fostering a culture of innovation and experimentation.- Collaborated with academic departments and IT teams to integrate lab resources with academic curriculum and institutional IT infrastructure, enhancing learning outcomes and operational efficiency. -
Network Operations Center EngineerDu Sep 2019 - Apr 2021United Arab EmiratesMy Job included :• Provisioning and troubleshooting of triple-play services, like Talk, Surf,Watch i.e. VoIP, Internet, and IPTV.• Testing & fault finding of access technologies, IPTV & broadband-basedon (GPON, Huawei S33k, CiscoME34)technology, coordinate with variousteams for resolution.• Managing the VLANS and download/upload speed as per customer’srequirement.• Co-ordinate with internal teams, Field support, and various carriers.• Responding effectively and appropriately to all customer requests andinquiries.• Configuring and troubleshooting Cisco, Alcatel, Huawei, and Nokiadevices.• working with the following NMC tools:-Secure CRT (Telnet, Configuration Check, etc.),-Net Cracker (for CM data Management),-Nortel (To configuration and Management of IP Phone),-HPSM (To manage TT),-OBI(To configure IPTV Profile),-HDM-Home device management(to maintain CPE & ONU configurationfiles),-U-2000(for Huawei-GPON and MDU configuration and alarm monitoring),AMS Alcatel (for Alcatel configuration and alarm monitoring). -
Information Technology Support EngineerKswc(Water Treatment Corporation) Jan 2013 - Oct 2017Khartoum, Sudan-Installing and configuring computer networks hardware, software, systems.-Planning and undertaking scheduled maintenance upgrades.-Responding to breakdowns.-Investigating, diagnosing and solving computer networks software and hardware faults.-Agreeing call-out timescales.-Ensuring compliance with health and safety legislation.-Checking computer equipment for electrical safety.-Maintaining records of security software licenses.-Analyze complex local as well as wide area network systems, including planning, designing, evaluating, selecting operating systems plus protocol suites and configuring communication media.-Supports acquisition of hardware software, as well as subcontractor services, as needed. may act as a technical project leader or provide work leadership for lower level employees.-Troubleshoots network performance issues.
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Technical TrainerSudacad Academy Jan 2012 - Dec 2015Khartoum, SudanMy job included:*Delivering and facilitating Microsoft solutions training.*Coaching participants through the lab exercise and troubleshooting any issues that arise.*Traveling, as needed, for onsite, private training classes.*Learning new features and training materials that correspond with each major Microsoft product release.
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Computer Lab InstructorUniversity Of Science And Technology Nov 2007 - Jun 2013SudanI performed the following essential functions:- Provided academic assistance to the assigned student, either in a group or individual setting- Assisted students in achieving a better understanding of a specific subject area and with improvingacademic capabilities in designated areas.- Attended periodic training or orientation sessions as required by the faculty or administrator.- Provided evaluations and other reports as requested- Assisted students with the development of study skills necessary for academic success.- Established and maintained rapport with the assigned student(s).
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Customer Service AgentZain Group Sep 2009 - Sep 2010call center agent
Ahmed Elhadi Education Details
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University Of Scince And TechnologySecond Upper
Frequently Asked Questions about Ahmed Elhadi
What company does Ahmed Elhadi work for?
Ahmed Elhadi works for Cns Middle East
What is Ahmed Elhadi's role at the current company?
Ahmed Elhadi's current role is IT Support Engineer.
What schools did Ahmed Elhadi attend?
Ahmed Elhadi attended Sudan University Of Science And Technology, University Of Scince And Technology.
Who are Ahmed Elhadi's colleagues?
Ahmed Elhadi's colleagues are Jaspreet Singh, Paul Vincent Tagama, Dave Evans, Cns Eventos E Transporte, Ayah Elhussein, Jesus Edwin Perez Coronado, Nitwa Olivier.
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