Ahmed Elhadi Email & Phone Number

Dubai, United Arab Emirates

IT Desktop Support Engineer

Khartoum State, Sudan

Company Overview:Hassab Software is a technology company based in Khartoum, Sudan, specializing in developing, producing, and selling Point of Sale (POS) and accounting software systems. Our primary target markets include retail businesses, grocery stores, supermarkets, and pharmacies. Hassab Software aims to revolutionize how companies in Sudan manage.

Dubai, United Arab Emirates

My accomplishments are:- designed, developed, and implemented solutions using the Odoo platform that met the business needs of more than 20 clients.- Developed three custom Odoo modules tailored to the client's specific requirements, improving efficiency and enhancing functionality.- Successfully integrated Odoo with WhatsApp massages and customized CRM.

Khartoum, Sudan

My achievements include:- Implemented a comprehensive upgrade of computer hardware and software in the lab, resulting in a 30% increase in system performance and reliability.- Developed and implemented robust security protocols, including firewalls and antivirus systems, reducing security incidents by 40% and safeguarding sensitive data.- Implemented.

United Arab Emirates

• My Job included:
• Provisioning and troubleshooting of triple-play services, like Talk, Surf,Watch i.e. VoIP, Internet, and IPTV.
• Testing & fault finding of access technologies, IPTV & broadband-basedon (GPON, Huawei S33k, CiscoME34)technology, coordinate with variousteams for resolution.
• Managing the VLANS and download/upload speed as per customer’srequirement.
• Co-ordinate with internal teams, Field support, and various carriers.
• Responding effectively and appropriately to all customer requests andinquiries.

Khartoum, Sudan

-Installing and configuring computer networks hardware, software, systems.-Planning and undertaking scheduled maintenance upgrades.-Responding to breakdowns.-Investigating, diagnosing and solving computer networks software and hardware faults.-Agreeing call-out timescales.-Ensuring compliance with health and safety legislation.-Checking computer equipment.

Khartoum, Sudan

My job included:*Delivering and facilitating Microsoft solutions training.*Coaching participants through the lab exercise and troubleshooting any issues that arise.*Traveling, as needed, for onsite, private training classes.*Learning new features and training materials that correspond with each major Microsoft product release.

Sudan

I performed the following essential functions:- Provided academic assistance to the assigned student, either in a group or individual setting- Assisted students in achieving a better understanding of a specific subject area and with improvingacademic capabilities in designated areas.- Attended periodic training or orientation sessions as required by the.

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Master'S Degree, Computer Engineering, Very Good

A graduate course in Computer Engineering consisted of two semesters of taught courses and a semester of research project.

Bachelor Of Science (Bsc), Computer Engineering, Second Upper

Activities and Societies: Member of the Organization Committee of the Engineering Week Event, Member of the Organization Committee of a.