- Oversee Front Office operations and act as manager on duty in the absence of senior managers.- Direct staff in guest registration, explaining accommodations, establishing payment methods, and checking out guests.- Supervise guest services, including welcoming guests, providing luggage assistance, and offering hotel orientations.- Manage multiple operational departments in the absence of senior management.- Resolve guest complaints, assess needs, and ensure maximum customer satisfaction while adhering to Hotel policies.- Monitor Key Performance Indicators related to guest satisfaction and develop corrective action plans.- Coach, guide, and train staff to enhance their performance and align with service standards.- Ensure adherence to sales budgets and brand standards, while complying with employment, human rights, and Health & Safety regulations.- Oversee daily operations tasks, including open folios, credit limits, and guest arrivals & departures.

- Leading arrival meetings with key departments and attending all required meetings.- Creating rate codes for groups, corporate accounts and wholesalers.- Reviewing Travel agents weekly commission and approve it.- Co-ordinate, assign and review daily tasks.- Participating in scheduling and supervising a team of nine colleagues.- Establish work schedules and procedures and co-ordinate activities with other departments.- Train team members about job duties, safety procedures and hotel policies.- Requisition supplies and materials.- Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work.- Provide team with guidance and assistance whenever needed.- Covering both agents and assistant managers duties according to the schedule.- Reviewing traces, arrivals, day to day tasks & emails and delegate it with team members.- Handling VIP guests who are highlighted by Management and executive office.- Taking proper decisions during the absence of management.

- Managing Rooms Reservation for both Properties (FS Dubai at Jumeirah Beach & FS Dubai at Financial Center).- Overseeing changes to original reservations and managing exchanges and refunds.- Monitoring reservations schedules, cancellations and no-shows.- Answering incoming calls and giving satisfactory replies to gusts inquiries and complaints.

- Provide guests with highly specialized services meant to improve guest experiences such as informing guests about local events and offer advice about finding the best options of dining and entertainment.- Acquire events tickets for guests; include making reservations or payment under a guest's names.- Arranging guided tours and other special activities for guests.- In case of emergencies, help guests to locate the medical facilities, dentist offices or hospitals.- Handling telephone inquiries / complaints and providing courteous services to guests.- Calculating Concierge monthly Markup/commission and coordinating with the Finance department.- Establishing Concierge annual training plan by coordinating with the Learning Manager.- Assisting Guests with the proper recommendations for Restaurants, events, sight seen, tours, Spa treatments and Airlines tickets and booking them.- Co-ordinate with external service providers to meet our guests needs.- Introduce hotel facilities and show rooms.- Assisting patrons at hotel with personal services.

- Respond to all incoming calls complying with Hotel standards and transfer them to the appropriate destination.- Responds to all in house guests requests, Complains and transmits the order to the corresponding Department for request to be treated complying with hotel standards.- Being aware of all ongoing promotions and events in the hotel.- Participates in emergency procedures ensuring telephones are answered and coordinates communication until final evacuation.

- Covering Reception and Concierge desk during the night shifts.- Operates hotel switchboard, incoming and outgoing faxes for guests and internal departments.- Records and transfers calls within the time frame indicated in the standards.- Provides and updates departmental telephone directory regularly.- Co-operates, co-ordinates and communicates with all other departments to ensure highest level of Guest services is maintained and the maximum profit is generated.

- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.- Report daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.- Escort Guests and Visitors In/Out of the Hotel.- Investigate Disturbances.