Ahmed Elsayed Email & Phone Number

Cairo, Egypt

• Designed and implemented a new proposal template, incorporating the latest client projects.• Created technical proposals for the L&D team, leveraging AI tools like Google Bard and Chat GPT for customization.• Managed social media accounts (LinkedIn, Instagram, Facebook), increasing engagement by 25 to 30%.• Assisted the operations team in preparing training materials and activities, ensuring smooth execution.• Edited training photos using Adobe Photoshop, enhancing visual quality.• Provided on-site support during training sessions, ensuring trainers received necessary assistance.

Cairo, Egypt

• Built and maintained key relationships with end-users, driving repeat business and customer loyalty.• Provided exceptional after-sales support, addressing customer inquiries and resolving issues promptly.• Developed and managed a robust sales pipeline, increasing sales by 15%.• Delivered tailored solutions to customer concerns, enhancing overall satisfaction.• Represented the company at industry associations, trade shows, and conferences, expanding market presence.• Coordinated sales efforts within a team environment, achieving collective targets.• Motivated and coached sales associates, setting performance goals and providing regular feedback.• Monitored inventory levels, placed orders, and ensured timely delivery of products.• Coordinated logistics for furniture assembly and delivery, optimizing efficiency.• Supervised cash handling and payments, ensuring compliance with company policies.• Oversaw all sales and marketing activities in the showroom, boosting visibility and sales.• Planned and implemented effective store merchandising layouts to maximize sales and customer satisfaction.• Maintained high-quality service standards, ensuring customer service excellence.

Doha, Qatar

• Managed a diverse portfolio of over 30 accounts, focusing on maintaining individual connections and fostering strong client relationships.• Identified upselling opportunities and crafted acquisition and retention offers, increasing revenue by 15 to 20%.• Proactively resolved customer conflicts and concerns, ensuring timely and effective solutions.• Generated detailed pipeline reports for both short-term and long-term opportunities, providing actionable insights for sales improvement.• Maximized account potential, achieving high lead conversion rates and expanding the client base.• Developed and implemented a strategic sales growth plan, resulting in a 15% increase in the account base.• Acted as the primary contact for account escalation and modification requests, ensuring client satisfaction.• Coordinated communications to ensure optimal network coverage quality, enhancing service reliability.• Maintained and grew the existing account base, driving a consistent increase in both account numbers and revenue.• Led all sales and service activities for existing accounts, delivering top-tier customer service.• Educated customers on Vodafone's services and products, presenting compelling proposals to prospective clients.• Served as a liaison between Vodafone and customers, resolving issues efficiently and maintaining strong client relationships.• Determined client needs through clear communication and follow-up, developing effective, customized solutions.

Doha, Qatar

• Provided exceptional support to guests, addressing inquiries and ensuring their comfort and enjoyment throughout the cruise.• Assisted in planning and executing all aspects of cruise operations, from guest manifests and dietary requirements to activity schedules and vendor coordination.• Acted as the liaison between the operation manager, crew, and external partners, ensuring clear and timely communication throughout the cruise.• Delivered outstanding guest service, resolving issues promptly and ensuring a memorable cruise experience.• Oversaw the setup and execution of onboard activities, including dining, team-building, and entertainment programs.• Monitored supplies and equipment levels, ensuring adequate stock for food, beverages, and activities.• Collected and compiled operational data, prepared reports, and assisted with identifying areas for operational performance improvement.• Identified and cultivated relationships with potential clients, including hotels, travel agencies, event planners, corporate offices, and local businesses.• Ensured every client experienced the highest level of service from initial inquiry to post-cruise follow-up, handling inquiries and concerns professionally.

Doha, Qatar

• Oversaw daily operations, ensuring a seamless and luxurious customer experience.• Developed and implemented strategic sales initiatives, resulting in a 20% increase in revenue.• Cultivated relationships with interior designers and key influencers in the design community.• Led a team of designers and sales associates, providing guidance, setting goals, and delivering performance feedback.• Managed the showroom budget, ensuring efficient spending and cost control.• Stayed updated on the latest projects and tenders, incorporating them into the showroom to enhance offerings.• Professionally handled customer inquiries and complaints, ensuring high satisfaction levels.• Analyzed sales data and reports to identify trends and areas for improvement.• Prepared and delivered impactful presentations to clients and designers.• Created a welcoming and luxurious showroom atmosphere to enhance the customer experience.• Scheduled and coordinated activities for designers and showroom staff.• Worked closely with the factory manager and staff to ensure top-quality service and product delivery.• Followed up on payment collections and contract balances to ensure financial accuracy.• Inspected client sites to ensure project specifications were met.• Resolved client issues related to pricing or delivery, maintaining strong client relationships.• Maintained profitable relationships with company clients through exceptional service and follow-up.