Ahmed El-Sherbiny Email and Phone Number

- Cement sector and VIP Crasher account angel (central and eastern zone)- Budgeting plan- Exporting clients account angel (Qatar, UAE, Oman, Djibouti)- Contracts management and renewal - Commercial negotiation - Project plan and estimations - Reporting sales plan to high management level - Business plan - process and developing - Market research - Newcomers’ trainee - Raw material forecasting (For importing, internal forecasting between factories) - Event organizing (Future Minerals Riyadh 2024)

- Finalize and sharing all CS (daily, weekly, monthly) reports with management.- Finalize agents monthly KPI’s.- Customer satisfaction and complaint - Agent monitoring - Customer experience and loyalty programs - Agent calls quality - E-commerce order handling (receiving order and following up with the consider dep. WH and logistic)

Handling all Dealers Requirementpre paid New lines activationHandling all Prepaid Global ProblemHandling all Top up ComplainsHandling all Sim Swap Service & ComplainReactivation all Disconnected DialsCommunity LinesOver Scratch Problem & ComplainCommission inquiries & Complainand as for internal tasksmanaging all floor tasksKPI's running data schedule and annual forecasting and alliance with work force depthandling trade line support mail

Facilitate inter Operator Problem Handling and to Communicate with other Network Operators/Participants of the Porting Process Identify Opportunities to Turn Dissatisfied Customers into Happy Customers. Give Regular input who are identified as at Risk of Port out and ensure that every Opportunity to retain these Customers is investigated. Retain Customers who wish to discontinue using our Organization’s Products and Services. Quality Assurance on requests Processed from outlets to be ported to Etisalat. Initiate outbound calls to Validate Customer data in Received Requests. Handling all Rejected Requests & Perform needed Corrections to Comply with MNP Requirements. Verify Port in Customers’ Data Uploaded on ETISALAT System against Received Requests. Interface with Vodafone & Mobinil: Responsible of Coordinating & Handling all Pending Requests, and Problems with other Operators. Conduct outbound Calls for the Churn Customers to resolve their Cases & Maintain their Satisfaction then, retain them. Pro-active Retention for Customer asking CC for the Deactivation Process by Conduction Outbound calls to retain them. Develop and Maintain Excellent Relations with New and Existing customers resulting in increased levels of Customer retention. Monitor/ Controlling the Compensation & Retention Budget.

part time

Takes customers’ orders and work on relevant system.Support Activation, Back office, Outbound Team, technical support teamAnd high value teamHandling Incoming Calls from Local & Foreign Customers.Provide Best Service to Customers to Achieve Highest Level of Customers Satisfaction.Managing Customers Accounts in Terms of Invoices, Suspension of Lines & any Other Related issues.Dealing with Unsatisfied Customers & Providing them with Satisfactory Solutions.Communicate & Coordinate with Other Customer Service Departments to answer all Relevant Customers Inquiries.Following-up on Customer Complains & Requests to Assure Implementation.Escalate Problems & Provides Relevant Feedback to the Right Channels.

Handle Employees GSM / IT complaints.Dispatch the complaints to concerned teams.Update the Employees with feedback.Analyzing problem to technical point of view for network problem in Network and Roaming dept

Advertising agency outdoor advertising department Preparing customer data through search engine even it was yellow pages or internet search engine Arrange meetings with clients Make leads visits to finalize the deal with clients