Responsible for the supply of the IT infrastructure, including desktop applications, Local and/or Wide Area Networks, IT security, and telecommunications.Recommending and evaluating the technical purchases that are required for maintaining or upgrading the company technical infrastructure.Implementing new systems.Managing and developing the IT department members.Continually developing the technical skills of the IT Department members to be able to provide the technical support needed and solve the user’s technical problems.Developing and maintaining a disaster recovery plan.Setting and fulfilling backup plans for the project files, whether based on the client’s requirements, project duration, file size, or as per the company's internal policy.Developing and controlling the IT security policy.Administrating and issuing privilege roles for all users, based on their work needs.Maintaining security and access policies for the company servers and PCs.Monitoring and administrating the user’s access to the Internet and reporting to their direct managers or to the Operations Director if there is anything inappropriate detected.Annually setting the IT expenses plan.Ensuring maximum availability of computer systems all over the company.Maintaining and administrating the company PCs as well as the running servers (Exchange, Storage servers).Updating all the necessary anti-virus utilities on all the company machines and servers to protect the company systems and information.Administrating SonicWALL firewall and VPN.

Troubleshooting system and network problems and diagnosing andsolving hardware or software faultsProviding support, including procedural documentation and relevantreports.Supervising & supporting the IT team.Installing and configuring computer hardware operating systems andapplications.Monitoring and maintaining computer systems and networks.Prioritizing and managing many open cases at one time.Testing and evaluating new technology.Running regular checks on network and data security.Identifying and acting on opportunities to improve and updatesoftware and systems.Developing and implementing IT policy and best practice guides forthe organization.Designing training programs and workshops for staff.Conducting regular system audits.Running and sharing regular operation system reports with senior staff.Overseeing and determining timeframes for major IT projectsincluding system updates, upgrades, migrations and outages.Managing and reporting on allocation of IT budget.

Configure internal systemsDiagnose and troubleshoot technical issuesSupervise the Operations teamUpgrade the network infrastructureInstall servers, devices and firewallsTrain new system users and set up their accountsMonitor the performance of servers, software and hardwareEnsure the smooth deployment of new applicationsUpdate technical documentation

Configuring and maintaining the networked computer system,including hardware, system software, and applications.Ensuring data is stored securely and backed up regularly.Diagnosing and resolving hardware, software, networking, and systemissues when they arise.Replacing and upgrading defective or outdated components whennecessary.Monitoring system performance to ensure everything runs smoothlyand securely.Researching and recommending new approaches to improve thenetworked computer system.Providing technical support when requested.Documenting any processes which employees need to follow in orderto successfully work within our computing system.

Publisher, Tester, and Developer at EnCubE