• Developed and implemented multiple automation processes for artwork creation, significantly enhancing efficiency and saving over 2 hours daily across the team• Performed color correction and linearization on production printers to achieve consistent and accurate output, resulting in around 90% reduction in color-related printing errors for certain papers types• Integrated variables into clients’ artwork, enabling automatic updates to the date field from the client’s data file• Assigned and tracked different jobs from 5+ clients daily using the ticketing system, ensuring efficient workflow management• Matched up text and graphics to meet clients' expectations and standards for print quality

• Improved and optimized HTML code and provided remote troubleshooting to resolve server-side software update issues. Handled daily tasks for 10+ clients• Developed an Excel script to automate the sorting of BounceBack emails, reducing the Technical Support team’s manual sorting time by approximately 99%• Played a key role in the transition of over 50 clients to the SecureLink platform, troubleshooting and resolving transfer issues effectively• Configured and maintained over 100 servers for SectraMonitoring, customizing check groups for each server type to ensure precise and reliable monitoring• Led a collaborative effort with a team of 8 interns to devise and present a strategic proposal for recruiting new college graduates into the Technical Solutions Engineer role, which was adopted and applied by the company

• Engaged and Resolved customer complaints• Oversaw 4+ Team members doing their workflow

• Provided written progress reports for 10+ students, tracking individual progress and identifying areas for improvement• Assisted students with their homework• Taught students mathematical processes• Developed tests to help prep students for their exams