Ahmed Hussien personal email
- Valid
I am a highly skilled Agile Software Business Analyst with a diverse background in customer service, IT, and digital marketing. I hold a Bachelor's degree in Library and Information Science from the University of Alexandria and a Post-Graduate Diploma in Computer Science and IT from the Arab Academy for Science, Technology & Maritime Transport. I am also pursuing a Master’s degree in Computer Science and Information Systems, where I have excelled with distinction in my coursework.My professional experiences at Vodafone, Udacity and the Arab Academy have provided me with a robust skill set in customer service, technical support, and digital marketing. These roles have honed my abilities in managing cross-functional teams, developing and implementing training programs, and leveraging digital marketing strategies to enhance program visibility and engagement.In my current role as a Software Business Analyst and Product Owner, I have been gaining hands-on experience in Agile methodologies, business analysis, and product ownership. My academic background, particularly my Master's degree in Computer Science and Information Systems, has provided me with a strong foundation in these areas. This advanced study has significantly enhanced my expertise, enabling me to apply this knowledge practically to drive innovation and efficiency in business processes.Key Skills:Agile Methodologies: Expertise in applying Agile frameworks to manage and deliver software projects effectively.Scrum: Proficient in facilitating Scrum ceremonies and practices to support team collaboration and project success.Product Ownership: Skilled in defining product features, managing the product backlog, and working with stakeholders to achieve product goals.Jira: Experienced in using Jira for task tracking, sprint planning, and reporting to ensure projects stay on track.Project Management: Knowledgeable in overseeing the Software Development Life Cycle (SDLC), managing risks, and ensuring timely project delivery.Software Development Life Cycle (SDLC): Comprehensive understanding of the stages of software development from planning to deployment.Software Documentation: Adept at creating and maintaining project documentation, including requirements and design specifications.I am dedicated to leveraging my Agile methodologies and business analysis skills to drive successful project outcomes and create effective software solutions.
-
Zoho Functional ConsultantJdtAlexandria, Eg
-
Product Owner And Software Business AnalystJdt Jun 2024 - PresentCairo, EgyptAs a Business Analyst and Product Owner at JUMPPEAK Software, I focus on driving the development of innovative software solutions and ensuring alignment with business objectives. My role includes:Business Analysis: Gathering and analyzing business requirements, creating detailed SRS documents, and developing user stories to provide clear guidance for the development team.Agile Methodologies: Applying Agile frameworks and Scrum practices to facilitate Agile ceremonies, including sprint planning, daily stand-ups, and retrospectives, to enhance team collaboration and project success.Product Ownership: Defining and prioritizing product features, managing the product backlog, and working closely with stakeholders to ensure that the product meets business goals and delivers maximum value.Jira Management: Utilizing Jira for project management tasks, including sprint planning, task tracking, and progress reporting, to keep projects organized and on schedule.Project Management: Overseeing the Software Development Life Cycle (SDLC), ensuring projects are delivered on time and within scope, and managing risks and issues.Software Documentation: Creating and maintaining comprehensive project documentation, including requirements, design specifications, and user acceptance criteria, and providing regular updates on project status and achievements.I am passionate about leveraging Agile methodologies and my business analysis skills to develop effective solutions and drive successful project outcomes.
-
Customer Support Team LeadArab Academy For Science, Technology & Maritime Transport Jun 2014 - Oct 2024Egypt -
Udacity'S Egypt Fwd AmbassadorUdacity Nov 2020 - Nov 2021● Promote Egypt FWD initiative on their social media accounts.● Explain the program structure and learning journey to interested students.● Inform new egFWD students about the different perks of the program.(freelancing coaching, support webinars, online community, tutors, etc..).● Develop an extensive knowledge of Udacity's method of learning and availableprograms.● Conduct tours and walkthroughs in Udacity Classroom & Support tools for newstudents, if needed.● Support Udacity and egFWD activities during University events.● Assist with duties and tasks related to occasional events carried out by egFWD.● Work with diverse student segments and provide tips on being a successful student. -
Retail AdvisorVodafone Egypt Oct 2012 - Dec 2013EgyptAs a Retail Adviser at Vodafone Egypt, I provided exceptional customer service by assisting with inquiries, offering product information, and troubleshooting various issues. My technical support role involved resolving software and internet problems and addressing concerns related to mobile devices, including Android, iPhone, BlackBerry, and tablets. I managed stock levels to ensure inventory availability and executed effective stock management practices. In addition to handling customer complaints and implementing retention strategies, I focused on enhancing customer satisfaction. I also played a key role in sales and promotion activities, helping to achieve sales targets and promote new products and services. My responsibilities included resolving technical problems, managing customer relationships, and addressing a variety of issues to maintain high service standards. -
Information Technology Help DeskValley Of The Kings (Vok) Apr 2008 - Dec 2012EgyptAs part of the Information Technology Help Desk team, I provided technical support to users by troubleshooting and resolving issues related to hardware, software, and network problems. My role involved assisting with IT inquiries, guiding users through technical processes, and escalating complex issues to higher-level support when necessary. I ensured timely and effective solutions to maintain smooth IT operations and enhance user satisfaction.
Ahmed Hussien Skills
Ahmed Hussien Education Details
-
Libraries And Information Science Dept
Frequently Asked Questions about Ahmed Hussien
What company does Ahmed Hussien work for?
Ahmed Hussien works for Jdt
What is Ahmed Hussien's role at the current company?
Ahmed Hussien's current role is ZOHO Functional Consultant.
What is Ahmed Hussien's email address?
Ahmed Hussien's email address is ah****@****ail.com
What schools did Ahmed Hussien attend?
Ahmed Hussien attended Arab Academy For Science, Technology And Maritime Transport, Arab Academy For Science, Technology And Maritime Transport, Alexandria University, Udacity, Udacity, Coursera.
What are some of Ahmed Hussien's interests?
Ahmed Hussien has interest in Technology, Music, Swimming, E Business.
What skills is Ahmed Hussien known for?
Ahmed Hussien has skills like Information Technology, Help Desk Support, Windows, Windows 7, Web Design, Html, Css, Social Media, Graphic Design, Hardware, Typing, Microsoft Office.
Not the Ahmed Hussien you were looking for?
-
-
-
-
-
Ahmed Hussien
Group Senior Talent Acquisition (Talent Management) Manager I Assoc Cipd I Headhunting I Executive Search I Certified Assessor I Korn Ferry Je6th Of October1yahoo.com1 +201008XXXXXX
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial