Ahmed Elrefaay Email & Phone Number

Cairo, Cairo, Egypt

Cairo, Cairo, Egypt

(Project based)*Managing end-to-end hiring processes.*Managing on boarding and off boarding processes.*Managing performance management cycle.*Designing job descriptions and workflows.*Developing organization structure and competency framework.*Managing employee engagement activities.*Create a healthy and safe work environment that supports the company's values.* Conduct the dedicated policy and procedures as per the company & field culture.*Participate in the company's strategic planning and development.*Manage employee relations and handle their complaints.*Conducting employee surveys*Collaborate in establishing Performance Management and Appraisal Systems to measure, evaluate, and enhance employee performance.*Analyze industry standards to develop competitive compensation packages aligned with company budgetary considerations, ensuring employee satisfaction and retention.

Cairo, Cairo, Egypt

*Prepare Job Analysis & descriptions to identify the core, technical and leadership competencies required for different positions, prepare & post vacancies on different websites.*Make screening to the applicants, conduct interviews with job applicants and create a shortlist of suitable candidates*Prepare job offers to new hires.*Monitoring key recruitment metrics to identify and resolve issues affecting recruiting procedures.*Suggest ways to improve the employer's brand.*Liaising with company department heads to anticipate and plan for future recruitment needs & achieve the staffing requirements received from themanagerial team.*Responsible for on-boarding program*Conduct exit interviews for resigned and terminated employees to maintain the clear analysis for their issues,

Cairo Business Plaza

*Establishes recruiting requirements by studying organization plans and objectives; meeting with managers to discuss needs.*Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites, providing organization information, opportunities, and benefits, making presentations; maintaining rapport.

Collaborate with department managers to identify staffing needs, job specifications, duties and responsibilities, key competencies, required qualifications, and skills.Create all job analysis for all departments to define specific job duties dedicated to each position,Develop and maintain all job descriptions and job postings, execute all required job postings in a timely manner.Headhunting all the highly recommended and potential calibers Sourcing potential candidates from various online channels and other professional platforms & internal recommendations.Responsible for the filtration process as per the defined job duties & specifications,Conduct Phone screening interviews for all incoming resumes and application forms.Proactive coordination with department Managers for technical interviews.Advise managers on best practices in recruitment and selection.Make external advertising for all required vacancies on all channels, specifically informal and professional application to attract convenient candidates, Collect and screen resumes, select potential candidates, and provide shortlisted of the approved candidates to supervisors for interview.Manage problems, concerns, and challenges experienced during different phases of recruitment.Responsible for all negotiation meeting with candidates, Ensure and oversee the achievement of recruitment needs as per the manpower plan.Evaluates applicants by discussing job requirements and applicant qualifications.Collaborate with managers to identify future hiring needsInvolving an information organizational chart to ensure all positions in the proper places for them.Sending an evaluation email to all manager before the proportion period to ensure that the newly hired will complete as per their performance or not,Responsible for maintaining the performance appraisal with all departments, Sending monthly reports to the HR manager to inform her with all updated actions and the suggested plans,

Receives all requests related to a specific field from the Hiring Manager after getting the required approvals.a.Use the best means of recruitment to ensure excellent calibers are introduced to the organization.b.Post and ensure that all vacancies are published on the company’s website and social media pages.c.Source, filter, screen CVs and prepare short-lists for interviewing. d.Conduct different filtering assessment tools to get the best candidates to interview including phone interviews, English tests, technical tests…. etc.e.Prepare and send Job Offers to the selected candidates.Companies I've participated in hiring in:1- SAK developments2- Urban leads development3- Doja development4- Jebal developments5- Space fitness solutions ( authorized agent for metrics brand )6- Aluminum factory ( Joe metal- Engineering )7- Co-working space Star company 8- Benchmark company 9- Advertising company ( And )10- Cotton textiles factory ADC 11- UNI Financial (Financial and banking services) company12- Turbo Egypt company ( Engineering ) 13- ELT Factory ( Electrical Engineering ) 14- IWTE company & factory ( water solutions ) 15- Abdel Rahim koueider company

British Council Agouza ( As Per Distribution )

- Checking classes and the BC venues environment according to checklists, BC and relevant Board requirements.- To give clear accurate instructions to all invigilators, candidates before the beginning and end of the examination- Responsible for the attendance sheets and seating plan.- Frequently asked questions are answered immediately- To ensure the security of the examination papers as follows,- Exam papers, venues, process are secure at all times and no papers are mislaid or left unattended at any time by any of the invigilators.- Exam papers are counted in and out by invigilators and signed by me.- Breach of security is reported to Exam Centre venue manager.- Awarding Body and British Council regulations are adhered.- Ensures having a suitable atmosphere for the candidates to do their exams- To ensure discipline of candidates is maintained & regulations are followed- Breach of disciplinary code is dealt with according to Exam regulations.- All examinations adhere to set times.- Awarding Body and British Council regulations are adhered to.

Maadi, Cairo Governorate, Egypt

Attending face to face interview with client's rep at client's sides might take place as per client's deals, and should be able to positively discuss interview and candidates' acceptance with clients' associates to ensure avoiding any good calibers waste.Companies I've participated in hiring in:1- Coldwell banker company ( brokerage )2- Great Castle for Investment 3-Nogum FM4- Amazon company

Greek Campus

-Communicate and follow-up technically with customers through LinkedIn Messages, News Letters, Google +, Incoming and outgoing Calls, etc.-Selling training programs to assigned business sectors.-Building a database for potential clients in his scope.-Create and attend Courses, events and seminars.-Obtain and record customer expectation and guiding them to a better career path.-Follow-up with Client’s Who Registered online.-Follow up with the old clients to recommend the upgraded programs.-Designing questionnaires and other templates.-Attend and evaluate the training programs, and maintain the quality standards.-Making researches to improve the professional and technical information related to his scope.-Prepare monthly reports.-Responsible for further assigned tasks.

Cairo Governorate, Egypt

- Recruit & collect all data as per vendor needed (Raya - TP - Xceed - Orange)- Sourcing and attracting candidates by using databases, social media etc- Conduct phone screening to measure English & communication skills for calibers & Filtering CVS/Resume via different sources- Perform job and task analysis to document job requirements and objectives- Define & scheduling an appointment as per client requirements,

Cairo Governorate, Egypt

- Train new comers for our processes as system , product and interpersonal skills,- Responsible for executing the training plan for the new hired in our account to give them full information about VF Cash service and the technical training about our service,- Supporting and motivating agents to achieve their KPIS- Determine the training needs according to the results of the evaluation of the performance and the requirements of career development

Horizon 6 October

-CC Senior Consumer Vodafone Back-Office Representative Credit Management ( NPS) -Ensure all customers complaints are addressed and solved in a timely manner with proper follow up to reach customer satisfaction.- -Handling escalations successfully and professionally handling TNPS and detractors customers changing/turning them into VF Raving fans -Effectively handling UAT/Testing, Training/Access, impact on Service Growth and customer Experience. -Handling Multi Tasks (Complaints and Activations tasks) all over the year efficient-(NO mistakes impacting Customer experience /cost-revenue) and meeting the Deadlines to be measured by Operation and Supervisor -Maintain Professional and Effective communications and behavior with all stakeholders with Zero conflicts that doesn’t support business growth. -Achieve average Back Officeteam productivityconsistently every month-Effectively handle floor duty on schedule and ensure proper and fair distribution of all workload, by SLA avoiding violation, showing flexibility and commitment-Review the current processes and change all unnecessary processes that cause repeated complaints, -Regular alignment with all stakeholders with updates, enhancements needed and issues faced in owned tasks-Ensure that all tasks are handled in a timely manner according to the planned timelines-Execute and follow up on task plan and submit regular monthly update to management -Ensure all task workload distributed among the team members and follow up on the completion of the workload assigned to each member within the deadline-effectively in any UAT or meetings that push business forward-Provide the other departments (inside or outside the company) with the recommendations & ideas based on customers' feedback-Tailor owned task to meet stakeholders requirements ensuring flexibility and ability to make speedy changes that push our business forward, while maintaining the risk factor and alignment with the credit management supervisors

Cairo Governorate, Egypt

•Screening and selection :Pre-screen and classify CVs that match with job description and related competencies.•Call calibers and make a screening call for potential mindset & Arrange interviews time schedules.•Update the recruitment pool and data base through the recruitment system.•Make sure that the competency model is implemented in job descriptions and promotions in the assigned departments.

Cairo Governorate, Egypt

• Handling & support special customers such as ( high, premium and platinum ) for any inquires, escalations and complaints over the phone.• Facilitate and provide a Vodafone customer experience standard • Follow up on issues , seeks & gives feedback as ( own the case )

Advanced Hr Practitioner Diploma ( Organization Development ), Human Resources Development

Activities and Societies: • How to set a professional authority matrix for policies & procedures ( in progress ) • How to set-up.

Diploma Of Education, Human Resources Development

Diploma in Developing the HR Professional at RITI offline Talent Acquisition: strategic HR management workforce planning, recruitment &.

Hr Certificate, Human Resources Management/Personnel Administration, General

• Brief of Strategic Management • Recruitment& Selection • Training & Development • Performance Management • Compensation& Benefits

Passion To Lead

Bachelor Of Law ( Higher Quailfactions ), International Law And Legal Studies

Excellent, Ic3 Course

ic3 course which is the update of icdl as word , ecxel , powerpoint , internet and outlook

Good, Bachelor Of Commerce , Management Information System Section, Good

Personal Branding

Customer Care Academy