Ahmed Elsayed Email & Phone Number

Doha, QA

Doha, Qatar

• In the capacity of "General Manager" I direct sales and operations team at Link Travel.KEY ROLES:
• Process Optimization
• Market / Customer Analysis
• Sales development, planning, forecasting and budgeting
• Staff administration and financial management
• Website and social media administrationTASKS:

Doha, Qatar

- Selling travel products and tour packages- Sourcing products and destinations to meet consumer demands with different budgets- Promoting and marketing the business, mainly to new clients- Managing budgets and maintaining statistical/financial records- Using professional knowledge to answer questions from holidaymakers and to fulfil their expectations of.

Doha, Qatar

• Optimize the current company portfolio & operational process (policies & procedures, staff recruitment, selection of suppliers, local regulatory requirements...etc.)
• Development of a comprehensive resource plan paired with fiscal budgeting and forecasting
• Identify new opportunities for growth in present and prospective market
• Ensure company compliance with all current related regulations and legal requirements
• Develop sales & marketing efforts (including new client prospecting, develop suitable proposals for new customers) for the company to achieve revenue growth and help secure new clients
• Provide guidance & direction for logistics solutions to customers

Cairo, Egypt

• Acting as a person in charge to build and lead the Leisure Unit team, my tasks include:
• Handle all leisure requests received from branches (tailor-made and ready-made itineraries and packages)
• Work with Supply Management to contract with relevant suppliers
• Coordinate with Events Department to guarantee harmonized pricing policy
• Create an SLA and process requests accordingly with a unified handling fee
• Analyze destinations and traffic

Cairo, Egypt

• Based at Vodafone Egypt implant:
• Make professional, accurate, cost effective travel arrangements for clients
• Answer phones professionally, courteously and promptly providing outstanding customer service
• Selected to assist the executives and the VIP clients
• Ensure compliance with client's corporate travel policies
• Ensure compliance with company's procedures for documentation, ticketing, voids, refunds

Riyadh, Saudi Arabia

• Planned and arranged itineraries and tour packages, handling all quotations & reservations needed to the leisure traveler in a professional manner according to agreed standards in order to meet customer expectations as.
• Completed secured payments and submitted all monies and paperwork to accounting dept.
• Prepared detailed itineraries upon bookings to ensure accuracy of reservations and provided confirmation to clients
• Identified sales opportunities
• Dealt with complicated customer itineraries
• Followed up on all offers submitted to clients to get feedback

Cairo, Egypt

• Based at Vodafone Egypt implant:
• A multi skilled position as part of a team of 8, working in a high pressured environment often to strict deadlines, responsible for answering all phone calls from members traveling or needing information to any.
• Collected fees and provided customer with needed travel documentation
• Kept informed of airline rules and regulations, tariffs and other industry requirements
• Adeptly dealt with different airline/airfare contracts and pricing structures
• Monitored and utilized all in-house contracted vendors for client travel

Cairo, Egypt

• Determined client needs and provided service to corporate, leisure and group travel clients
• Carried out all responsibilities related to the cycle of tour and travel programs to a variety of worldwide destinations; including creating, marketing and operating all elements of programs through different means.
• Advised clients about passports, vaccinations, visas, foreign currency, travel insurance, car parking, car hire abroad and excursions in resorts
• Issued required travel documentation such as train tickets, visas, hotel vouchers, etc…
• Accepted payment from individual customers and maintained records of transactions
• Established and maintained contacts with various co-parties such as tour operators, hotels and ground transportation to negotiate the best deals

Cairo, Egypt

• Arranged all tourist services (hotel accommodation, transfers & car rentals, tours & sightseeing and issuing visas) via our suppliers serving clients in person, on the telephone and by e-mail
• Maintained a high level of product knowledge for all services requested
• Kept updated and filed accordingly correspondences related to the reservations in order to enable information to be retrieved promptly when required
• Discussed clients’ requirements and provided advice on worldwide destinations
• Planned and prepared cost effective itineraries for clients
• Led new agents training