Ahmed Elsayed Email & Phone Number

Doha, Qa

Doha, Qa

Doha, Qatar

In the capacity of "General Manager" I direct sales and operations team at Link Travel.KEY ROLES:• Process Optimization • Market / Customer Analysis• Sales development, planning, forecasting and budgeting• Staff administration and financial management• Website and social media administrationTASKS:• Development of operational policies and procedures • Provide the highest levels of service delivery to clients and stakeholders• Maintain good relationships with key stakeholders with ability to communicate at a senior level• Ensure all transactions are charged and processed in a timely manner• Create flexible tour packages to meet the needs of clients• Motivate and train the sales and operations staff to meet and exceed their goals• Maximize team productivity through ongoing reporting, feedback and counselling • Ensure that operations and sales stay on track to meet their financial goals and have the resources to do their jobs effectively• Responsible and Accountable for Sales and Business development, by identifying new partners/clients• Forecast sales and implement budgets every year on a quarterly basis and maintain statistical/financial records• Monitor the performance of the sales team on a daily basis by reviewing metrics such as sales conversion ratio• Manage relationship with existing Corporate Accounts and targeting new accounts• Analyze customer needs, competitors and market situations• Make and negotiate contracts with various suppliers for different products and simultaneously keep an eye on competitors move• Regularly participate at tourism exhibitions within and outside the country • Meet regularly with company directors to provide feedback on performance; and to take advise on strategy, local issues and future trends• Oversee staff related issues (recruitment, selection, retention, welfare, training, payroll, disciplinary matters and customer complaints)• Full BSPlink control (both old and new versions)

Doha, Qatar

- Selling travel products and tour packages- Sourcing products and destinations to meet consumer demands with different budgets- Promoting and marketing the business, mainly to new clients- Managing budgets and maintaining statistical/financial records- Using professional knowledge to answer questions from holidaymakers and to fulfil their expectations of the tour- Dealing with emergencies- Liaising with travel partners, including airlines and hotels, to manage bookings and schedules, in advance- Overseeing the smooth, efficient running of the business- Constantly motivating the team to hit their targets and ensure company profitability- Meeting company directors/owners who advise on strategy and finding out about any local issues and future trends- Overseeing the recruitment, selection and retention of staff as well as payroll matters and staff training- Communicating with sales consultants and providing encouragement, help and advice- Dealing with disciplinary matters and customer complaints- Attending tourism events, conferences, workshops, seminars and exhibitions

Doha, Qatar

• Optimize the current company portfolio & operational process (policies & procedures, staff recruitment, selection of suppliers, local regulatory requirements...etc.)• Development of a comprehensive resource plan paired with fiscal budgeting and forecasting• Identify new opportunities for growth in present and prospective market• Ensure company compliance with all current related regulations and legal requirements• Develop sales & marketing efforts (including new client prospecting, develop suitable proposals for new customers) for the company to achieve revenue growth and help secure new clients• Provide guidance & direction for logistics solutions to customers• Motivate, direct & develop the team to achieve their assigned targets

Cairo, Egypt

Acting as a person in charge to build and lead the Leisure Unit team, my tasks include:• Handle all leisure requests received from branches (tailor-made and ready-made itineraries and packages)• Work with Supply Management to contract with relevant suppliers• Coordinate with Events Department to guarantee harmonized pricing policy• Create an SLA and process requests accordingly with a unified handling fee• Analyze destinations and traffic • Ensure proper tracking and full collection of commission from suppliers and payment from clients• Prepare list of preferred suppliers (hotels, airlines, etc..) and update the stakeholders accordingly• Ensure highest level of customer satisfaction• To conform to company’s policies and information security standards• Planned and conducted formal training for newly hired team members• Proactively market, sell and consult with clients in regards to tour, cruise, air, car and hotel products and all other related services• Keeping up to date with knowledge of vacation, tour, cruise areas and tour packaging providing information about luggage, insurance, medical, passport, visa and currency requirements• Analyze customer complaints and develop proper solutions• Promote CWT Leisure Unit offers through CWT media/online publications

Cairo, Egypt

Based at Vodafone Egypt implant:• Make professional, accurate, cost effective travel arrangements for clients• Answer phones professionally, courteously and promptly providing outstanding customer service• Selected to assist the executives and the VIP clients• Ensure compliance with client's corporate travel policies • Ensure compliance with company's procedures for documentation, ticketing, voids, refunds• Established and maintained contacts with various co-parties such as suppliers, airlines, hotels and ground transportation to negotiate the best deals• Cross sold other company products and services (i.e. Vacations Club dept.)• Planned and conducted formal training for newly hired colleagues

Riyadh, Saudi Arabia

• Planned and arranged itineraries and tour packages, handling all quotations & reservations needed to the leisure traveler in a professional manner according to agreed standards in order to meet customer expectations as well as sales targets• Completed secured payments and submitted all monies and paperwork to accounting dept.• Prepared detailed itineraries upon bookings to ensure accuracy of reservations and provided confirmation to clients• Identified sales opportunities• Dealt with complicated customer itineraries• Followed up on all offers submitted to clients to get feedback• Provided high quality service and built strong relationship with clients• Established and maintained contacts with various co-parties such as suppliers, airlines, hotels and ground transportation to negotiate the best deals• Reviewed the efficient flow of whole process, evaluating customer feedback and discussing necessary action - when necessary – with Tourism Manager• As a part of my job, I was responsible for handling corporate travel reservations (hotel, visa, transportation, etc..) for large corporate accounts (i.e. Saudi Telecom Company ‘’STC’’)• Surpassed my sales target (achieved 3 million SAR against 2 million SAR set as a target)• Helped in creating sales and marketing campaigns (i.e. Summer Promotional Packages)

Cairo, Egypt

Based at Vodafone Egypt implant:• A multi skilled position as part of a team of 8, working in a high pressured environment often to strict deadlines, responsible for answering all phone calls from members traveling or needing information to any destination and booking such reservations in a timely and efficient manner• Collected fees and provided customer with needed travel documentation• Kept informed of airline rules and regulations, tariffs and other industry requirements• Adeptly dealt with different airline/airfare contracts and pricing structures• Monitored and utilized all in-house contracted vendors for client travel• Handled last minute bookings in a timely and yet professional manner including emergency service after normal working hours

Cairo, Egypt

• Determined client needs and provided service to corporate, leisure and group travel clients• Carried out all responsibilities related to the cycle of tour and travel programs to a variety of worldwide destinations; including creating, marketing and operating all elements of programs through different means (online systems, internet, direct contact with hotels & travel agencies)• Advised clients about passports, vaccinations, visas, foreign currency, travel insurance, car parking, car hire abroad and excursions in resorts• Issued required travel documentation such as train tickets, visas, hotel vouchers, etc…• Accepted payment from individual customers and maintained records of transactions• Established and maintained contacts with various co-parties such as tour operators, hotels and ground transportation to negotiate the best deals• Provided expertise and guidance to assist customers and ensure maximum satisfaction• Dealt with complicated customer itineraries• Followed up on submitted offers to clients and collected feedback• Helped in creating and tailoring outgoing packages• Assessed ideal sales pricing of packages based on analysis of costing and profit calculations• Developed Newsletters in coordination with the Business Development Department

Cairo, Egypt

• Arranged all tourist services (hotel accommodation, transfers & car rentals, tours & sightseeing and issuing visas) via our suppliers serving clients in person, on the telephone and by e-mail• Maintained a high level of product knowledge for all services requested• Kept updated and filed accordingly correspondences related to the reservations in order to enable information to be retrieved promptly when required• Discussed clients’ requirements and provided advice on worldwide destinations• Planned and prepared cost effective itineraries for clients• Led new agents training