Ahmed Elseoudi Email & Phone Number

United Kingdom

Uae

Abu Dhabi Emirate, United Arab Emirates

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Front Office Customer Relation Executive.▪ Welcome, greet and assist patients in registration.▪ Book appointments over phone and walk-ins.▪ Ensure timely verification of eligibly and benefits for the patient to avail directbilling service.▪ Handling customer complaints and situations.▪ Answered inquiries from members (patient’s) on the subject of eligibility,covered benefits, insurance inclusion, exclusions and approval status issues.▪ assist the claims… Show more Front Office Customer Relation Executive.▪ Welcome, greet and assist patients in registration.▪ Book appointments over phone and walk-ins.▪ Ensure timely verification of eligibly and benefits for the patient to avail directbilling service.▪ Handling customer complaints and situations.▪ Answered inquiries from members (patient’s) on the subject of eligibility,covered benefits, insurance inclusion, exclusions and approval status issues.▪ assist the claims manager/recovery manager in their regular reporting▪ Prepare, maintain and send all necessary documents to ensure accuracy andprocessing insurance claims in timely approach▪ Supporting Team Leader in daily tasks and reports▪ Assist and conduct a training for the new hired Reception regardinginsurance policies and the claims department staff in carrying out their dutieseffectively▪ Perform any job/task as and when assigned by the supervisor. Show less

Dubai, United Arab Emirates

Front Office Customer Relation Executive.▪ Welcome, greet and assist patients in registration.▪ Book appointments over phone and walk-ins.▪ Ensure timely verification of eligibly and benefits for the patient to avail directbilling service.▪ Handling customer complaints and situations.▪ Answered inquiries from members (patient’s) on the subject of eligibility,covered benefits, insurance inclusion, exclusions and approval status issues.▪ assist the claims… Show more Front Office Customer Relation Executive.▪ Welcome, greet and assist patients in registration.▪ Book appointments over phone and walk-ins.▪ Ensure timely verification of eligibly and benefits for the patient to avail directbilling service.▪ Handling customer complaints and situations.▪ Answered inquiries from members (patient’s) on the subject of eligibility,covered benefits, insurance inclusion, exclusions and approval status issues.▪ assist the claims manager/recovery manager in their regular reporting▪ Prepare, maintain and send all necessary documents to ensure accuracy andprocessing insurance claims in timely approach▪ Supporting Team Leader in daily tasks and reports▪ Assist and conduct a training for the new hired Reception regardinginsurance policies and the claims department staff in carrying out their dutieseffectively▪ Perform any job/task as and when assigned by the supervisor. Show less

Ajman Emirate, United Arab Emirates

Reception Welcome patients and visitors by greeting them in person or on the telephone, answering or referring▪ enquires.▪ Notifying patient’s appointments with the duty doctors and arranging timelytreatments▪ Ensures availability of treatment information by filling and retrieving patientrecords.▪ Maintaining patient records by obtaining, recording and updating personaland financial information.▪ Obtaining revenue by recording and updating financial… Show more Reception Welcome patients and visitors by greeting them in person or on the telephone, answering or referring▪ enquires.▪ Notifying patient’s appointments with the duty doctors and arranging timelytreatments▪ Ensures availability of treatment information by filling and retrieving patientrecords.▪ Maintaining patient records by obtaining, recording and updating personaland financial information.▪ Obtaining revenue by recording and updating financial information,recording and collecting patient▪ charges either cash or credit card.▪ Assists patients with registrations and referral processing▪ Comforts patients by anticipating patient’s anxieties, answering patient’squestions, maintaining the reception area.▪ Efficiently performed data entry with a sharp attention to detail▪ Filing patient records, collecting and expediting third party claims.▪ Coordination with the patient insurance company for insurance claims▪ Coordination with the Invoicing department for queries regarding billing ▪ Call for transport for patients or visitors in need of assistance.▪ Accept payments for service issued receipts and field accordingly. ▪ Handling of cash, reconciling cash sales end of the day.▪ Filing and documentation of accounts documents Show less

Jordan

Worked as a call center representative and Reception.▪ • Schedule appointments properly and inform patient of items to bring toappointment▪ • Managing large amounts of inbound and outbound calls in a timely manner▪ • Booking an appointment for requested Doctors at requested time▪ • Offering ongoing campaign & providing full information▪ • Handling online chat & providing details of what patients’ needs/queries▪ • Answer questions and offer other information, as… Show more Worked as a call center representative and Reception.▪ • Schedule appointments properly and inform patient of items to bring toappointment▪ • Managing large amounts of inbound and outbound calls in a timely manner▪ • Booking an appointment for requested Doctors at requested time▪ • Offering ongoing campaign & providing full information▪ • Handling online chat & providing details of what patients’ needs/queries▪ • Answer questions and offer other information, as requested, to providepatient-focused service and a positive impression of the organization▪ • Answer telephone promptly and in a polite and professional manner▪ • Providing patients’ doctors details, schedules, availability & direct number▪ • Ensure that our patients get the best possible care▪ • Remind caller to arrive 15 minutes before scheduled appointment tocomplete paperwork.▪ • Sending mails to concern department regarding patients’ requests▪ • Ensuring customer satisfaction and assisting them with issues/concernsrelated to their health▪ • Serving as a backup when other employees are out due to absent staffmembers▪ • Assisting patients for all insurance queries, card eligibility, acceptance and Show less