As the Subject matter expert specialist at Baladi Express, my focus lies in manufacturing process improvement and fostering new business development. With a Bachelor of Commerce -English section- in Accounting and Finance from Helwan University. my educational background underpins my expertise in enhancing the service of the organisation with an eye for business and financial efficiency and also strategic growth I have more than 5 years experience customer service field and BPO including 2 years experience as a Customer service representative, SME, quality assurance, qualtiy analyst and trainer I leverage my problem-solving skills to optimize the customer experience and also to create a helpful and understanding environment