Ahmed Farag Email and Phone Number

•Assist with day to day operations of the HR functions and duties•Provide clerical and administrative support to the General Manager•Compile and update employee records (hard and soft copies)•Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc)•Deal with employee requests regarding human resources issues, rules, and regulations•Review in payroll preparation by providing relevant data (absences, bonus, leaves, etc)•Communicate with public services when necessaryProperly handle complaints and grievance procedures•Coordinate communication with candidates and conduct interviews•Conduct initial orientation to newly hired employeesAssist our recruiters to source candidates and update our databas

Responsibilities• Identifying primary thrust areas of business by performing market and competitive research, devising marketing and sales plans to create interest, demand and recognition for the hotel property is support of business targets.• Maneuvering existing business forward by establishing contacts with permanent/ new customers, updating offers, generating referrals and identifying opportunities for up selling of hotel’s products/ services.• Managing all aspects of hotel operations including guest relations, front desk, housekeeping, maintenance, finances, team building, scheduling work flow and staff development to ensure high service standards are maintained.• Generating reports on weekly/ monthly basis that involve compilation of statistical information highlighting monthly sales, employee performance and percentage of sales achieved for strategic analysis and interpretation by top management.• Exploring opportunities to add value to job accomplishments thus enhance overall guest experience by following-up with hotels that have been knitter and airlines to confirm reservations.• Conducting checks on weekly basis for inventory per employee with cash to ascertain requirements. Organizing and maintaining optimum inventory levels.• Addressing all customer grievances/ issues courteously in a professional manner and striving to establish an environment wherein customer service can flourish. • Managing an array of administrative functions like organizing morning team meetings, communicating daily targets while fostering open lines of communication across all divisions of the company for smooth accomplishment of business goals.• Providing training and aiding team members in executing their responsibilities, and achieve goals/ objectives. Overseeing service levels conformance to pre-set standards. Initiating actions for service improvement to meet guest expectations.

Responsibilities:• Managed entire spectrum of sales activities like promoting store’s product, generating sales, delivering outstanding customer service, facilitating optimum inventory levels, processing payments and registering the same on the system.• Guided customers in locating specific item explained the features and offers available for that product assisted on product selection and thus established a customer friendly approach in the shop.• Undertook routine store management duties like cleaning, shelf-stocking, ensuring prominent display of store items/offers/discounts, identified stock requirement and administered stock management.• Proficiently handled customer queries/inquiries regarding returns/refunds. Managed customer complaints and provided necessary assistance in resolving them, reported serious grievances to supervisor.• Facilitated implementation and execution of various campaigns to promote the range of products and services offered, maintained a formal follow-up and routinely updated the customers of such events.• Developed an effective database of customers and coordinated with different ancillary functions while handling various customer satisfaction operations to foster repeat patronage.• Maintained strong technical knowledge of product, how it compares to similar competing products, price changes, market trends, business dynamics and industry performance.

Responsibilities:• Handled all the activities required to welcome the guest at Hotel such as warmly greeting the guest, register check-in, clearly explain room key including location and direction to guest while ensuring that all special needs of guests have been organized.• Addressed all queries regarding reservation in a polite and friendly manner, assisted guests for cancellations, change or transfer. Maximized reservations by providing most effective rates and provided complete guidance on hotel property and services.• Managed all billing formalities like collecting customer credit at check-in, recording special billing instructions, processing payments (across multiple currencies), notifying accounting department and obtaining appropriate approvals and signatures.• Proffered premium service by enforcing quality and customer service standards, analyzed and resolved quality and customer service problems while executing duties for bell stand, general personal, housekeeping and doorman.• Administered routine business activities like channelizing mails/messages/issues to respective staff/department, attending meetings, communicating and interacted cordially with customers while maintaining confidentiality and job integrity. • Ensured strict conformance to safety, security and acceptable service standards while proactively governed best practices initiatives in tune with organizations goal for service excellence at all times.

Responsibilities:• Supervised all opening/ closing operations of the restaurant including identification of problems, concerns, opportunities for improvement and delivering high level of service to create a positive guest experience.• Consistently monitored inventory levels; cultivated professional relationships with vendors to entail a comfortable stock of supplies, personally verified that all food items and supplies are as per requirements in terms of price and quality.• Diligently handled cash drawers, tallied cash at end of the day and bill register with total accuracy and ensured proper banking and accounting of the same in line with company policy/ procedure.• Resolved discrepancies faced by juniors/ new employees instantly and developed a motivated team by effectively delegating, counseling, training, disciplining and motivating. • Upgraded job knowledge by routinely attending trainings on financial and managerial accounting encompassing details of accounting cycle, financial statements, accounts receivable/ payables, inventory costing, cost accounts to respond to distinctive needs of the organization.

Responsibilities:• Served as administrative liaison, provided administrative support, which included daily maintenance of office, communication system, filing, correspondence, copying, etc. • Received and screened visitors / telephone calls, provided information, handled issues that required sensitivity used sound independent judgment and interpreted policies, rules/procedures accordingly. • Scheduled and illustrated the agenda of meetings to streamline the discussion, compiled and prepared the minutes of such meetings and get it duly signed by participating members.• Moderated office equipment such as fax machines, copiers, phone systems and used computers for spreadsheet, word processing, database management, and other applications.