Ahmed Farah Email and Phone Number

• Led and coordinated a team at a startup focused on developing strategic goals and initiatives, resulting in a 58% increase in clientele over two years and streamlining scheduling into a more efficient, user-friendly process• Demonstrated proficiency in account management, leveraging strong interpersonal and communication skills to negotiate and maintain client relationships, resulting in increased customer satisfaction and growth• Provided project management and software/technical support for various high visibility projects, collaborating with multiple stakeholders to understand business and technical needs and using tools such as JIRA, Confluence, and Microsoft Office products• Maintained a positive professional environment through adeptly managing conflicts, proactively resolving issues, serving as a liaison between clients and company staff, and consistently demonstrating strong time management• Conducted comprehensive research analyses, resulting in actionable insights that have consistently fueled strategic decision-making and contributed to organizational growth• Managed financial statements and balance sheets to ensure precise evaluation and effective management of company finances and key performance metrics• Led the company-wide implementation and training of Microsoft CRM, ensuring seamless integration while improving management and efficiency• Developed and implemented website designed for scheduling trainings and exercise workout activities using HTML, CSS and JavaScript; developed and implemented iOS application designed for user sign up/log in and to learn more about business’ products, services and functionalities using React Native• Conducted system training sessions and delivered presentations to effectively educate and promote clients and staff on the understanding of the software

• Became an implementation specialist with an online supply chain platform in a consulting capacity to implement technical and business solutions• Proficiently trained over 50 client team members to comprehend and navigate the online platform, achieving a 30% increase in platform proficiency and user engagement through effective instructional methods, ensuring a seamless and user friendly experience• Integrated and transformed critical data across the platform, ensuring seamless transitions and optimizing data integrity• Assisted and participated in meetings within the team and with clients to consult and assess solutions that meet their business needs• Troubleshot and solved extremely complex issues within the workflows and daily runs in the database environment • Participated in the support of multiple projects while meeting the demand of delivering service solutions

• Assisted co-workers in all departments, including tasks such as managing inventory, product display, restocking and cashier work• Provided phenomenal customer service that increased store brand and recognition within local area• Awarded promotion, to include additional responsibilities, creating strategies to drive high level customer satisfaction and service

• Successfully trained over 100 employees in comprehensive training and onboarding programs, resulting in a 25% increase in productivity and retention rates, while also orchestrating program execution, overseeing sustainability efforts, and generating insightful reports for optimization• Solid experience in efficiently inputting and managing data with a high level of accuracy• Assisted refugee parents with special needs children, teaching skills such as basic reading and writing• Monitored and proficiently integrated and organized diverse datasets to ensure a cohesive and streamlined information flow within the database• Aided with inclusive summer camps and organized activities, such as, swimming, drawing, and reading to generate interest