Customer Service Representative
CurrentRespond promptly to customer inquiries via phone, email, or chat.Handle and resolve customer complaints and issues effectively.Provide information about products, services, and company policies.Process orders, returns, and exchanges accurately and efficiently.Maintain a high level of professionalism and empathy in all interactions.Collaborate with other departments to address customer needs and concerns.Keep accurate records of customer interactions and transactions.Stay updated on product knowledge and industry trends.Meet or exceed performance targets for customer satisfaction, response time, and resolution.