• Exhibiting well mannered, professional attitude during any interaction with guests as well as employees.• Showing the highest level of hospitality when registering guests to guarantee the best experience as expected.• Completing guests check out of the hotel in accordance with procedures and making sure to collect surveys aboutthe accommodation.• coordinating with the Concierge and Guest Services staff to handle guest luggage.• Preparing and blocking daily arrivals, such as groups, VIPs, and Elite Members.• Following room rates through different seasons especially foreign currency rates.• Accepting online, email and phone reservations during my shift and informing reservation department as the situation vastly changes.• Analyzing occupancy forecast to balance current and future house count.• Receiving guest complaints and acting accordingly toward solving them completely.• Executing credit policies and procedures established by the hotel including posting cash and charges to guest accounts.• Reviewing all transactions posted during my shift and depositing the collected cash.• Replacing the Night Auditor during absence, performing related procedures which include accurately reviewing every (invoice - registration card - legal IDs) and closing day process.• Handling safety deposit box requests including distributing, giving access to and closing procedures.• Complete any task provided with attention to detail, speed and accuracy.• Applying check in, check out updates to point of sales systems. Issuing room cards as needed.• Sending Analytical reports regarding previous night situations to related managers.• Delivering blocking reports and special request to housekeeping staff.• Being prepared to execute the hotel emergency plan in accordance with procedures.

- Completed checks for Restaurant, Café and Room service orders.- Restaurant auditor, verified all closed checks during the day and completed End of Day Process.- Completed inventory review for the supplies used for service.