Ahmed Gamal Email and Phone Number

billing and non-billing resolver group and handling customers' complaint

Attracts potential customers by answering product and service questions; suggesting information about other products and services.Opens customer accounts by recording account information.Maintains customer records by updating account information.Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed

of professional responsibilities and experiencesTraining & Development Technical & professional course development Training budget preparationTailors course of study by developing modifications for several levels of academic ability and previous achievement.Develops and presents lesson plans by using a variety of techniques, including lectures, Developing an end-to-end training road map and training calendar, as per company needs, in association with department managers, to deliver appropriate and effective training.Ensuring execution of training policy across a diverse workforce including diverse locations and skill sets. Elevating skill levels by effective coordination and presentation of IT training and development programs.Identifying external agencies for training delivery, and evaluating them as per delivered quality, cost and conformance with company requirements.Successfully building relationships with external training agencies, negotiating contracts and maintaining an up-to-date database of training providers to access when required.Ensuring that adequate resources exist, preparing and gaining approval for training budget to meet present and future identified training requirements.Tracking training progress, monitoring access and constantly striving to improve the effectiveness of training delivered. Coordinating on procurement of certificates and training reports.Provided encouragement to individual trainees during each class to ensure they stay motivated and inspired.Updating the management and stakeholders during regular weekly meetings on training program status and updates.Projects, exhibits, field trips, audiovisual and library resources, computers, and the internet.

Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.Adjusts content of sales presentations by studying the type of sales outlet or trade factor.Focuses sales efforts by studying existing and potential volume of dealers.Submits orders by referring to price lists and product literature.Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.Recommends changes in products, service, and policy by evaluating results and competitive developments.Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.Provides historical records by maintaining records on area and customer sales.Contributes to team effort by accomplishing related results as needed.

Communication Skills of Experts, Job Purpose:Serves customers by selling products; meeting customer needs.Duties: Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors. Adjusts content of sales presentations by studying the type of sales outlet or trade factor. Focuses sales efforts by studying existing and potential volume of dealers. Submits orders by referring to price lists and product literature. Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses. Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc. Recommends changes in products, service, and policy by evaluating results and competitive developments. Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Provides historical records by maintaining records on area and customer sales. Contributes to team effort by accomplishing related results as needed.