Ahmed Halim Email and Phone Number

• Manage end-to-end relationship with key tie-ups to leverage significant financial value for the overseas business • Increase acquisitions through the delivery of key strategic tie-ups with large corporate to bring value • Provide unique attractive proposition to CIB customers • Gather and analyze product feedback to recommend changes • Develop and maintain an on-going market forecast through comparing business models with existing to ensure the achievement of KPIs

overseas officer responsible for plus overseas Customers help the customers for any problem faced him in his CIB Account , give them the best financial solutions for overseas Customers , process almost of requests remotly

• Manage & Upgrade portfolio of Existing Plus CustomersAcquire NTB with cross selling all Bank Product to meet my annual plan.• Track customers’ inflows and outflows and contact customers to seek information on reasons for unexpected behaviour to maintain better-quality service level and meet set budgets. • Maintain high level of customer service by effectively dealing with CIB Plus customers inquires and complaints. • Prepare a daily sales report (DSR) including sales activities and call reports, share it with supervisor and branch head. • Follows all relevant department policies, processes and rules.• Manage & Upgrade portfolio of Existing Plus Customers Acquire NTB with cross selling all Bank Product to meet my annual plan. • Track customers’ inflows and outflows and contact customers to seek information on reasons for unexpected behavior to maintain better-quality service level and meet set budgets. Maintain high level of customer service by effectively dealing with CIB Plus customers inquires and complaints. • Prepare a daily sales report (DSR) including sales activities and call reports, share it with supervisor and branch head. Follows all relevant department policies, processes and rules.• Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks.

• Provide customers with basic information on all Bank’s products/services to increase Customer awareness & ensure a high level of quality service.• Achieve assigned targets/volume/x-sell/deep-sell for the branch in both assets and liabilities.• Track customers’ inflows and outflows and contact customers to seek information on reasons for unexpected behaviors to maintain better-quality service level and meet set budgets.• Reply to customer queries and messages etc.).• Handle customers’ queries and complaints.• Prepare a daily sales report (DSR) including sales activities and call reports, share it with supervisor and branch head.• Follows all relevant department policies, processes and rules.• Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks.

• Open and maintain customer accounts by recording account information.• Selecting and explaining the best solution to solve the problems.• Contribute to team effort by accomplishing related results as needed.• Manage large amounts of incoming calls.• Identify and assess customers' needs to achieve satisfaction.• Build sustainable relationships of trust through open and interactive communication.• Provide accurate, valid and complete information by using the right methods/tools.• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.• Handle plus customer and wealth customer and merchants.• Handle escalation from customers have big issues.• Handle inquires through social media like Facebook.• Handle smart wallet line for any inquires and complains.

• Conduct market research to find answers about consumer requirements, habits and trends• Assist in outbound or inbound marketing activities by demonstrating expertise in various areas (content development and optimization, advertising, events planning etc.)• Liaise with external vendors to execute promotional events and campaigns• Collaborate with marketing and other professionals to coordinate brand awareness and marketing efforts• Plan and execute initiatives to reach the target audience through appropriate channels (social media, e-mail, TV etc.)• Undertake individual tasks of a marketing plan as assigned.• Commercial awareness partnered with a creative mind.