Correct warranty judgment and submit quality and technical report as andwhen requested.● Provide technical support to the technicians and utilize available servicespecial tools and literature to order the correct parts.● Suggestion technicians training requirements to the workshop manager/supervisor to develop technical skills of the technicians and that's lead todevelopment the company's work.● Ensure the technicians are performing the jobs within the standard time.● Maintain, improve and promote the work environment.● Maintain workshop facility and equipment to company designatedstandards.● Appraisal the technicians.● I have been working in DAL MOTORS workshops ( upcountry workshops )inthe office and workshop supervisory duties on my own , this made me gainexperience with how to request the spare parts and follow with the partsdepartment and how to handle spare parts issues.● Also through my job I’m handling the local spare parts from the localmarket, and that created to me experience in how to build relationship withlocal suppliers to serves the company.● Also I work as a technician when the situation needs that .● Through my work I have full experience with dealing with the variouscustomers, and attracted them to take advantage of what the companyoffers, and that helps to achieve the company’s targets.

Meet and greeting customers.● Listen to the customer’s complaints description or services needles .● Determined the type of service required.● Identified customers requires.● Explain to customers the features, advantages and benefits for ourservices.● Also advice customers on other available services of our company.● Ensure that name, telephone and customer signature at the repair orders.● Ensure customer know how much he will pay and sign for approval.● Keep connected with customers.● Follow up customer vehicles and trucks inside workshop and keepcustomers updated.● If there any additional repairs not covered at the original repair orders,should estimate the added cost andinform the customer for approval.Prepare repair orders showing time, cost and labor estimates for services.● Confirm with customers inspection results, recommended correctiveprocedures and costs.● Following up the service work and update the customer.● Inspection of the completed job.● When vehicles finished inform customer, explain the work performed andcharges.● Handle customer complaints.● Vehicle delivery.● Follow up.

Receipt containers that carrying TAFE tractors.● TAFE tractors assembly.● Inspection the tractors before delivery to the customers (PDI).● General maintenance of TAFE & VALTRA tractors.● Prepare service report.● Delivery the tractors to the customers.

*Customer Interaction: Assist customers in identifying the correct parts for their needs and provide technical advice.*Sales Transactions: Negotiate prices, process sales transactions, and handle payments.*Inventory Management: Monitor stock levels, order new parts as needed, and maintain an organized inventory.*Vendor Relationships: Coordinate with suppliers to ensure timely delivery of parts and negotiate favorable terms.*Customer Service: Address customer inquiries, resolve complaints, and provide excellent after-sales support.