Ahmed Hussein Email and Phone Number

Resident engineer in Saudi Arabia-Riyadh At Specialized by STC· Install, configure, and maintain servers, storage system (NFS) of SMAX.· Design and implantation of ITSM solution including change management, Incident management, Service request management, Knowledge Management and service level agreement (SLA) and its integration.· Install and configure various integrations with various systems.· Apply Upgrading of SMAX, Database, OS If needed.· Slove related OS vulnerabilities.· Collaborated with cross-functional teams to troubleshoot complex technical issues, providing guidance and expertise to resolve incidents and restore service availability within SLA targets.· Developed and documented troubleshooting procedures and best practices, empowering junior team members to effectively troubleshoot and resolve common issues independently.