• Bridge management and employee relations by addressing demands, grievances or other issues• Report to management and provide decision support• Develop and monitor overall HR strategies, systems, and procedures across the organization Iqama renewal, vacation, reallocations ETC• Nurture a positive working environment• Oversee and manage a performance appraisal system that drives high performance• Ensure legal compliance throughout human resource management• handle employee complaints, grievances and disputes• administer employee discipline processes• review and update employee rules and regulations• maintain the human resource information system and employee database• Manage the recruitment and selection process

Main duties performed: • Manage retail staff, including cashiers and people working on the floor.• Meet financial objectives by preparing an annual budget; scheduling; analyzing variances; initiating corrective actions.• Formulate pricing policies.• Ensure pricing is correct.• Work on store displays.• Attend trade shows to identify new products and services.• Coach, counsel, recruit, train, and discipline employees.• Evaluate on-the-job performance.• Ensure merchandise is clean and ready to be displayed.• Maintain inventory and ensure items are in stock.• Ensure promotions are accurate and merchandised to the company’s standards.• Utilize information technology to record sales figures, for data analysis and forward planning.• Ensure standards for quality, customer service and health and safety are met.• Ensure hours of operation are in compliance with local laws.• Maintain store's cleanliness and health and safety measures.• Organize and distribute staff schedules.• Preside over staff meetings.• Help retail sales staff achieve sales targets.• Manage different departments within the store.• Handle customer questions, complaints, and issues.

Mobinil 2005 to 2008 Customer service representative - call center Main duties performed: Managing large amounts of inbound and outbound calls in a timely manner Provide product and service information to customersResearch, identify, and resolve customer complaints using applicable softwareProcess orders, forms, and applicationDocument all call information according to standard operating proceduresRecognize, document, and alert the management team of trends in customer callsFollow up customer calls where necessaryUp sell products and services

• Sell vacation ownership packages in a professional and ethical manner.• Follow up with owners and THE Club members after the sale based on established policies and procedures.• Maintain a professional relationship with owners and Club members to develop trust and commitment.• Attend all required sales meetings and training.• Accountable for meeting acceptable tour-to-sale ratio.