Engaged in managing, troubleshooting, and upgrading the existing Exchange hybrid environment at Saudi Broadcast Authority to ensure optimal functionality and performance. Responsibilities include:System Center Configuration ManagerImplemented deployment strategies for Windows Updates, Office Updates, and 3rd-party applications via Configuration Manager, streamlining the update process.Proficiently troubleshooted Configuration Manager and Sites Distribution Points issues, ensuring smooth operations and minimal downtime.Leveraged Power BI to generate insightful reports and dashboards, providing stakeholders with actionable insights into system performance and compliance.Deployed scripts efficiently through Configuration Manager and Group Policy, automating routine tasks and enhancing system management.Orchestrated deployment of Windows 10&11 with applications and updates through Configuration Manager, ensuring consistency and compliance across the organization.Symantec Endpoint Protection ManagerImplementation of System Center Operations Manager (SCOM) to comprehensively monitor services and servers, preemptively addressing potential issues to maintain system integrity and minimize downtime.

Installed and configured Active Directory, providing a centralized authentication and authorization framework for user access management.Deployed DNS (Domain Name System) and DHCP (Dynamic Host Configuration Protocol) services to ensure efficient network resource allocation and name resolution.Implemented a local ERP (Enterprise Resource Planning) system (Compaq), enhancing operational efficiency and data management capabilities.Set up and configured a dedicated backup server, ensuring data integrity and disaster recovery preparedness for critical systems and applications.

Manage Active Directory Sites ReplicationsOversee and optimize Active Directory Sites Replications to ensure efficient data synchronization across distributed network environments.System Center Configuration ManagerSuccessfully upgraded System Center Configuration Manager from version 2012 SP1 to 1706, enhancing functionality and compatibility.Conducted in-place upgrades for Windows 8.1 clients to Windows 10 seamlessly, preserving user data integrity throughout the transition.Implemented deployment strategies for Windows Updates, Office Updates, and 3rd-party applications via Configuration Manager, streamlining the update process.Proficiently troubleshooted Configuration Manager and Sites Distribution Points issues, ensuring smooth operations and minimal downtime.Leveraged Power BI to generate insightful reports and dashboards, providing stakeholders with actionable insights into system performance and compliance.Deployed scripts efficiently through Configuration Manager and Group Policy, automating routine tasks and enhancing system management.Orchestrated deployment of Windows 10 with applications and updates through Configuration Manager, ensuring consistency and compliance across the organization.Symantec Endpoint Protection ManagerSuccessfully upgraded Symantec Endpoint Protection Manager from Version 12 to 14 RU1 MP1, enhancing security features and performance.Developed and applied policies tailored to user requirements, ensuring effective security measures and compliance with organizational standards.Generated weekly reports to monitor user status and endpoint security, enabling proactive measures against potential threats.Deployed updates to sites by establishing Group Update Provider (GUP) Servers, enhancing endpoint protection and minimizing vulnerability exposure.

Managed the IT network to meet organizational targets and ensure operational efficiency.Administered Microsoft® Windows® Server 2003, 2008, and 2012 environments, maintaining system integrity and performance.Oversaw the administration of Microsoft Exchange 2013 and 2016, facilitating seamless communication and collaboration.Managed switches, routers, firewalls, and access points to maintain network security and reliability.Ensured the availability of proper backup solutions and disaster recovery plans to safeguard critical data and systems.Planned and implemented hardware and software upgrades on schedule to enhance system functionality and security.Evaluated and determined the quality of new computer equipment to meet organizational standards and requirements.Provided high-quality support to customers, addressing their needs and ensuring satisfaction.Translated customer requirements into viable IT solutions, implementing them effectively.IT Specialist & Provider Solutions for CustomersContributed to a team that upgraded the infrastructure of the Ministry of Foreign Affairs, including domain controller migration from 2003 to 2012 R2, Exchange migration from 2003 to 2013 with high availability, creation of FTP servers for consulates, installation of Dell Tape Drive, and configuration of backup jobs.Installed storage and configured Hyper-V environments as part of infrastructure upgrades.System Administrator (Outsource) for IAB (International Aviation Business)Provided support for Active Directory services and managed ERP systems, focusing on backup, security, and contacting ERP solutions providers to address organizational needs.

Creating New Infrastructure (Network & Data Center)Installed new switches and routers to optimize network performance and scalability.Deployed Active Directory services, creating user accounts, defining permissions, and enforcing policies to ensure secure access management.Implemented DNS (Domain Name System) and DHCP (Dynamic Host Configuration Protocol) servers for efficient network resource allocation and name resolution.Installed a new file-share server to facilitate seamless data sharing and collaboration among users.Configured a dedicated backup server and defined backup roles to ensure data integrity and disaster recovery readiness.Implemented local ERP solutions (ITG and Compaq) to enhance operational efficiency and streamline business processes.Installed the international ERP system (Microsoft Dynamics AX 2009) to support comprehensive business management.Managed Dynamics AX permissions and administration modules to ensure data security and regulatory compliance.Installed two firewalls (TMG) to enforce network security and protect against unauthorized access and cyber threats.Deployed Terminal Server infrastructure for branches, enabling remote access and centralized application management.